Job Title: Service Center Support Officer (Fresher Customer Care Jobs)…
No Experience Motor Vehicle Assessor Jobs – UAP Old Mutual Insurance
Job Title: Motor Vehicle Assessor (No Experience Jobs)
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About Organisation:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Key Duties and Responsibilities:
- To process claims expeditiously and professionally to meet customer’s expectations and the overall departmental objectives.
- Correspond with clients to acknowledge claim processing and update on progress regularly
- Obtaining adequately documents & processing claims within standards of service.
- Timely processing of claims as per the stipulated guidelines and procedures
- Records, registers and posts new claims and processes them within the set standards to ensure quality customer service is given.
- Set initial reserves for new claims and recommend reserve changes
- Close files as payment/recoveries are made
- Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing the claim.
- Cross checks claim details (claim form) and other claim documents with policy specimen copies to ensure accuracy.
- Communicate to the customers through claim acknowledgement, update to intermediary/insured/claimant on claim status.
- Liaise with underwriting department by notifying them on risk improvement issues noted as well as reviewing of policy wordings on areas that need change in the policies.
- Assist in the determination of settlement amount and issue discharge vouchers for fully documented claims under instructions from claims manager/supervisor.
- Track claims by regularly updating the claims register to determine progress of the claim.
- Promptly attend to customers complaints and inquiries
Qualifications, Skills and Experience:
- Education: Honours Degree (Hons): Business Administration (Required)
- Skills: Business, Claims Processing, Communication, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Handling Guests, Motor Vehicles, Payment Handling, Processing, Teamwork, Underwriting
How to Apply:
All candidates should apply online at the link below.
Deadline: 16th July 2024
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