The Ugandan Jobline

Job Title:   Medical Claims Manager

Organisation: UAP Old Mutual Insurance

Duty Station:  Kampala, Uganda

About Organisation:

The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.

Job Summary:   The Medical Claims Manager is responsible for overseeing the entire claims management process within the medical insurance division. This role ensures that all claims are processed efficiently and accurately, aligning with both regulatory standards and the company’s corporate objectives. The ideal candidate will leverage their in-depth knowledge of medical and clinical operations, insurance practices, and service provider management to deliver exceptional service to customers and maintain robust relationships with healthcare providers. They will also play a critical role in fraud prevention and cost control, ultimately contributing to the financial health and reputation of the company.

Key Duties and Responsibilities:

• Constant monitoring and improvement of claims processes and procedures to ensure compliance with Quality Operating Procedures (QOP) and ISO 9001 standards.
• Delivery of high-quality, timely service to customers while maintaining strong, positive relationships.
• Accurate and regular review of reserves, ensuring estimates reflect the current economic, legal, and social environment.
• Effective budgeting and financial management of the claims department, ensuring operations are within the set budget.
• Oversee the entire claims process to ensure efficiency and adherence to the company’s medical claims procedure manuals.
• Conduct thorough verification and audits of outpatient claims to ensure compliance with the claim’s manual and customer service charter, mitigating potential risks.
• Negotiate professional fees and hospital charges, including securing discounts to control overall expenditure.
• Supervise the processing and settlement of all claims, authorizing requisitions as necessary.
• Maintain regular communication and hold business meetings with service providers to ensure compliance with contract terms, use of agreed systems, and adherence to agreed tariffs.
• Implement and monitor strategies to prevent and control medical claims fraud, including regular audits of internal and external systems/processes as well as provider networks.
• Supervise, train, and mentor medical claims staff to maintain high levels of motivation and productivity.
• Prepare and present regular claims reports to clients and management, providing insights and advice on relevant claims findings for medical risk review.

Qualifications, Skills and Experience:

• Bachelor’s degree in medicine and surgery (MBBS or equivalent)
• Diploma in Insurance/Health Systems Management/Business Management
• Preferred Additional Qualifications
• Master’s degree in business administration (MBA) with a focus on Healthcare Management

Skills

• Analytical Thinking, Analytical Thinking, Budgeting, Business Administration, Business Management, Claims Management, Claims Processing, Claims Reporting, Communication, Cost Controls, Economics, Ensure Compliance, Financial Management, Financial Resources, Health Care, Healthcare Management, Health Insurance, Health Management Systems, Health System Research, Insurance, Interpersonal Relationships, Invoice Reconciliation, ISO 9001, Legal Practices, Medical Claims {+ 8 more}

Competencies

• Excellent communication and negotiation skills, with the ability to interact effectively with various stakeholders.
• Strong public relations and interpersonal relationship skills to build and maintain positive relationships with service providers and other medical insurers.
• Advanced analytical and monitoring skills to ensure accuracy and efficiency in claims processing.
• Proficiency in IT skills related to database management and office systems.
• High level of integrity and honesty, ensuring ethical handling of all claims and interactions.
• Ability to evaluate and make informed decisions regarding benefit utilization management, balancing cost control with quality care.

How to Apply:




All candidates should apply online at the link below.

Click Here

Deadline: 22^nd July 2024

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs