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Job Title:  Manager Innovations and Automation

Organisation: Finance Trust Bank (FTB)

Duty Station: Kampala, Uganda

Reports to: Head of Business Technology

About Organisation:

Finance Trust Bank (FTB) was licensed as a Tier 1 Commercial Bank on 11^th November, 2013, taking over the financial services business of Uganda Finance Trust Limited (MDI). Today, Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 500,000 depositors and over 37,000 borrowers, through a network of 34 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Manager Innovations and Automation will be responsible for driving innovation, leveraging emerging technologies, and implementing automation solutions to enhance operational efficiency, customer experience, and overall competitiveness of Finance Trust Bank.

Key Duties and Responsibilities:

Technology Innovation

• Identify and evaluate emerging technologies that have the potential to transform the financial services and banking operations of Finance Trust Bank
• Conduct research and development activities to explore innovative solutions and stay ahead of industry trends.
• Oversee the implementation of innovative technologies and ensure seamless integration of these technologies into existing systems and processes.

Digital Transformation.

• Lead digital transformation initiatives within Finance Trust Bank, focusing on the adoption of digital channels, automation, and modern technologies to streamline processes and improve customer experiences.

Automation Strategy.

• Develop and implement an automation strategy that targets repetitive and manual processes across various departments within the Bank.
• Identify opportunities for process optimization and efficiency gains through the use of robotic process automation (RPA) and other automation technologies.

Risk Management and Compliance

• Work closely with risk management and compliance teams to ensure that innovative solutions and automated processes adhere to regulatory requirements and security standards.
• Implement robust risk management practices for new technologies.

Training and Change Management

• Develop training programs for staff to adapt to new technologies and automation tools.
• Facilitate change management processes to ensure smooth transitions to automated workflows.

Metrics and Reporting

• Establish and monitor key performance indicators (KPIs) to measure the success and impact of innovation and automation initiatives.
• Provide regular reports and updates to management on achievements and contributions.

Continuous Improvement

• Regularly assess the effectiveness of implemented solutions and identify opportunities for refinement and enhancement.
• Manage the performance of Section staff, through recruitment, performance management, and ensuring they meet productivity targets

Qualifications, Skills and Experience:

• Bachelor’s degree in computer, science/engineering/computer, management/information technology, or related Qualification.
• Project Management Certification is an added advantage.
• Advanced experience developing data-driven applications with either PostgreSQL or MySQL is required and any of the following is highly desirable; Oracle, MS SQL Server, H2 SQL).
• Any Robotics Process Automation (RPA) certification will be advantageous.
• Certifications in Agile and Scram development will be advantageous.
• A minimum of 5 years’ experience in Systems development & and process optimization with at least 2(two) of those years spent in application development and coding.
• This position requires a highly self-directed independent judgment individual who is passionate about the fields of research, innovation, and Banking.
• Ability to translate strategy into achievable performance objectives.
• Sound knowledge of general Banking law and operational practices
• Familiarity with security principles and best practices in software development
• proficiency in developing and troubleshooting complex software systems that run in mixed environments including Linux, Unix and/or Windows.
• Excellent problem-solving and analytical skills
• Experience in designing and implementing API integrations.
• Current Knowledge of Computer Hardware and Software trends
• Good People management skills and ability to monitor third party contractors.
• Time management skills
• Good leadership, results-oriented, agile & adaptable, analytical, and systematic thinking skills.
• The ability to communicate clearly in a professional manner is deemed essential.
• Takes clear accountability and focuses on the delivery of broader corporate goals.
• Ability to make decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate a positive image and uphold FTB values.
• Must be a person of integrity.

NB: The position carries an attractive salary and benefits package.

How to Apply:
All suitably qualified candidates should address their application to Head, Human Resource, Finance Trust Bank, P.O. Box 6972, Kampala, Uganda, TWED PLAZA, Plot 22B, and Lumumba Avenue and email it to jobs@financetrust.co.ug as well as photocopies of academic testimonials, and a CV. The CV should include telephone contacts and email addresses of three referees, one of who should be the most recent employer.

Deadline: 31st July 2024

NB: Only shortlisted candidates will be contacted directly on Tel. Numbers 0312222600 or 0414 341275 ONLY.

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