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Job Title:   IT Support Officer

Organisation: Biyinzika Poultry International Limited (BPIL)

Duty Station: Bugolobi, Kampala, Uganda

About the Company:

Biyinzika Poultry International Limited (BPIL) is the leading integrated poultry company and a recognized household brand within Uganda. Established 30 years ago as Biyinzika, BPIL has grown from small beginnings to a company with over 9?5 employees stationed in over 9 production sites. BPIL produces and distributes quality day-old chicks and HACCP certified animal feed through over 40 branches within Uganda and the East African region. BPIL also produces chicken meat products under the Pearl Chicken brand retailed directly through our 30 Pearl chicken shops. Pearl also supplies leading wholesale, retail and food service customers with quality Ugandan National Bureau of Standards (UNBS) certified products.

Key Duties and Responsibilities:

• Install and configure computer hardware operating systems and applications to ensure optimisation of systems.
• Monitor and maintain computer systems and networks.
• Take staff or clients through a series of actions, either face to face or over the phone, to help set up systems or resolve issues.
• Trouble shoot system and network problems, diagnosing and solving hardware or software faults.
• Report regularly to the line supervisor of any pending tasks and work completion.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up system.
• Support the roll out of new applications.
• Set up new users accounts and profiles and deal with password issues.
• Respond within agreed time limits to callouts.

Qualifications, Skills and Experience:

• Education: Bachelor’s Degree in Information Technology/Systems
• Experience: Minimum of 3 years’ experience in a similar role in a busy commercial environment.
• Professional: Any other certification in IT is an added advantage

Knowledge and Competencies:

• Basic understanding of networks and support of the peripheral, knowledgeable about software and hardware management, highly flexible and agile, ability to work calmly under pressure and excellent interpersonal and communication skills.
• Knowledge in server management is an added advantage.

How to Apply:

All interested candidates are invited to send their application package(s); academic documents, motivation letter and detailed resume to the Human Resource Manager as a single PDF document on email; vacancies@biyinzika.co.ug or hand deliver at our head office located at Bugolobi, Plot 77, Luthuli Avenue or Kigunga, Seeta.

Deadline: 12th August 2024 by 5:00pm

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