ICT Manager Jobs – Diageo

Job Title:   ICT Manager – Service Management  

Organization: Diageo

Duty Station: Kampala, Uganda

About Organisation:

Diageo is the world’s leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, beer and wine. These brands include Johnnie Walker, Crown Royal, J&B, Windsor, Buchanan’s and Bushmills whiskies, Smirnoff, Ciroc and Ketel One vodkas, Baileys, Captain Morgan, Tanqueray and Guinness.

Job Summary:   The ICT Manager – Service Management will support the markets (Kenya and Uganda) to ensure a high-quality employee experience related to D&T Technologies and Services in the region.

Key Duties and Responsibilities:

• Manage local 3rd party technical service
• Ensure high standards of D&T Technology Engagement (end user experience of D&T tools, services and processes) are maintained across all markets within the region
• Ensure financial management of BAU AOP meets required standards of forecast accuracy and O&R reporting
• Ensure requests from initiatives requiring support are addressed in a timely manner by acting as an escalation point within the markets (Kenya and Uganda) for both users in the market requiring support from global teams, and also for global support teams requiring feedback / input from market or market users.
• Ensure Information Management & Security agenda is followed and compliant within D&T scope at market level

Qualifications, Skills and Experience:

• College/ University graduate level
• Strong verbal and written English communication skills.
• Ability to effectively and simply communicate technical concepts, solutions and implications in a business language
• Knowledge of general information security management
• Ability to build and maintain successful relationships across the business, D&T community and within the Technology Engagement (TE) team
• Good understanding of local business and processes for the markets (Kenya and Uganda)
• Broad technical and functional knowledge on applications supporting the business (including legacy application)
• Good organizational, customer service and employee relation skills.
• Self-directed and focused on a goal or end-state as opposed to specific tasks
• Strong problem solving planning/ organizing, highly detail conscious
• Demonstrated experience in delivery of IT services under service framework (ITIL, COBIT).
• Quick learner who exhibits resiliency and tenacity in the face of challenge
• Have a huge passion for growing and developing

How to Apply:
If you desire to join the world’s leading premium drinks business, Diageo, in the aforementioned capacity, please click web link below.

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