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Job Title:    System Application Developer (Fresher Jobs)

Organisation: Tropical Bank Limited

Duty Station:  Kampala, Uganda

About Organisation:

Tropical Bank Limited was established in 1973 under the name Libyan Arab Uganda Bank for Foreign Trade and Development. Tropical Bank Limited is jointly owned by the Governments of the Republic of Uganda 0.03% and the Libyan Foreign Bank (LFB) 99.97% of Paid-up Capital. The Bank provides professional and personalized commercial banking services to various sectors of the economy including financial support to Parastatals, Corporates, Small and Medium Enterprises, Individuals, and Non-Governmental Organisations.

Job Summary: The System Application Developer will be responsible for developing, maintaining, and enhancing system applications, with a primary focus on managing the T24 Core Banking System. The staff will report directly to the Senior Officer, Core Banking & Applications, and work closely with various departments to ensure the efficient operation and optimization of our banking systems.

Key Duties and Responsibilities:

Application Development and Maintenance:

• Develop, test, and deploy system applications to meet business needs.
• Troubleshoot and resolve application issues.
• Ensure software quality through code reviews and testing.
• Maintain documentation for all development activities.
• Collaborate with other developers and IT staff on projects.

T24 Core Banking System Management:

• Oversee the daily operations of the T24 Core Banking System.
• Implement system upgrades and patches.
• Ensure data integrity and security within the T24 system.
• Provide technical support for T24-related issues.
• Customize and configure T24 to align with business requirements.

Collaboration and Support:

• Work with business units to understand their application needs.
• Provide training and support to end-users.
• Assist in the development of user manuals and training materials.
• Participate in cross-functional project teams.
• Ensure effective communication between IT and other departments.

Innovation and Improvement:

• Identify opportunities for process improvements and automation.
• Stay updated on industry trends and emerging technologies.
• Propose and implement innovative solutions to enhance system performance.
• Contribute to the development of IT strategy and planning.
• Support disaster recovery and business continuity planning.

Key Performance Indicators (KPIs):

Financials:

• Cost Efficiency: Achieve a reduction in IT operating costs by optimizing system performance and resource allocation.
• Budget Adherence: Ensure all projects are completed within the allocated budget.
• Return on Investment: Demonstrate ROI for new system implementations and upgrades.
• Maintenance Costs: Reduce the costs associated with system maintenance and support.
• Financial Reporting: Accurate and timely financial reporting for IT-related expenses and investments.

Customer:

• User Satisfaction: Achieve a high level of satisfaction among end-users (measured by user feedback and surveys).
• Service Uptime: Maintain a minimum of 99.9% uptime for critical applications, especially the T24 system.
• Issue Resolution Time: Reduce the average time taken to resolve system-related issues.
• Customer Feedback: Regularly collect and act on feedback from internal and external customers.
• System Performance: Ensure the system performs optimally during peak times, reducing customer complaints.

Processes:

• Process Efficiency: Improve the efficiency of development and maintenance processes by 10% annually.
• Compliance: Ensure all systems and processes comply with regulatory requirements.
• Documentation Quality: Maintain comprehensive and up-to-date documentation for all systems and processes.
• Incident Management: Implement an effective incident management process to handle system outages and failures.
• Change Management: Successfully manage changes and updates to the system with minimal disruption to operations.

People:

• Training and Development: Ensure all team members receive ongoing training and professional development.
• Team Engagement: Achieve high levels of engagement and satisfaction among IT staff.
• Knowledge Sharing: Promote a culture of knowledge sharing and collaboration within the team.
• Performance Reviews: Conduct regular performance reviews and provide constructive feedback.
• Talent Retention: Maintain a high retention rate of skilled IT professionals within the department.

Qualifications, Skills and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a System Application Developer.
• Strong programming skills (e.g., Java, C, SQL).
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of banking operations and regulatory requirements is a plus.
• Comply with AML/CFT/CPF policies and procedures, non -compliance of which shall be addressed as per the bank disciplinary processes.
• Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
• Understanding of Bank products and services and knowledge of the banking operation issues in Uganda.
• Fluent in the English Language and any other local language preferably Luganda particularly for explanatory purposes to Bank customers who do not understand the English Language.

How to Apply:




If you believe you meet the requirements for any position above, please submit your application letter together with your CV to our email only addressed to;

Head Human Resource,

Tropical Bank Ltd,

Plot 27 Kampala Road

P.O. Box 9485 Kampala. Uganda

Email to: recruitment@trobank.com

Please Note the following:

• Candidates must put the Job title/position in the subject of the email during submission of their application.
• Tropical bank does not ask for money or rewards in exchange for Job opportunities.
• Only shortlisted candidates will be contacted.

Deadline: 5^th July 2024

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