Fresher Officer Service Development Jobs – Uganda Communications Commission (UCC)

Job Title:  Officer Service Development (Fresher Jobs)

Organisation: Uganda Communications Commission (UCC)

Duty Station:  Bugolobi, Kampala, Uganda

Reports to: Senior Officer Service Development

About Organisation:

The Uganda Communications Commission (UCC) is a statutory body established under the Communications Act 2013 to regulate Telecommunications, Broadcasting and Postal sub-sectors. In carrying out its mandate and mission of driving the development of a robust communications sector in the country.

Job Summary: The Officer Service Development will provide technical support for service development and research, innovation, test bed and sandbox management, project coordination, documentation and dissemination of information for the service development unit.

Key Duties and Responsibilities:

• Conduct market research and analyse data to provide insights, trends, and statistics on new services and technological advancements in the communications sector.
• Document and report on evidence gathered, stakeholder or user feedback and research findings to support the development and usage of new communication technologies and services within the Communications sector.
• Provide technical and administrative support to the development and implementation of service development and innovation initiatives, including technology testbeds and sandboxes.
• Coordinate service development initiatives in collaboration with internal departments, external stakeholders, and regulatory counterparts.
• Assess applications or proposals on the deployment of new services and products in the communications sector.
• Develop data collection tools and gather input and feedback from internal departments and external stakeholders on service development initiatives.
• Develop and maintain up-to-date records and databases and manage information generated from the execution of the various service development and innovation initiatives.
• Draft reports on the stakeholder engagements and other research initiatives within the unit.
• Maintain flexibility to accommodate any other duties assigned by the line supervisor from time to time.

Key Performance Indicators

• Market research reports produced.
• Stakeholder satisfaction.
• Successful implementation of service development and innovation initiatives.
• Number of applications or proposals assessed.
• Accuracy and completeness of records and databases

Qualifications, Skills and Experience:

• Bachelor’s degree in telecommunications/ electrical engineering/electronic engineering, computer science/ software engineering/ computer engineering, or related field.
• Working Experience: Minimum of two (2) years’ experience in a research function in a similar corporate setting.

Skills, Knowledge and Abilities

Technical

• Project management.
• Information management.
• Data analysis skills.
• Product and service development.
• Research and development.

Behavioural

• Communication and interpersonal skills.
• Presentation skills.
• Initiative & Innovation.

How to Apply:

All candidates should complete the online application form and upload their CV, cover letter and relevant certificates at the link below. The CV must include 3 referees including their email address and telephone number.

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Deadline: 22nd July 2024 by 5:00pm

Note: Only shortlisted candidates will be contacted. UCC is an Equal Opportunity Employer. Any form of canvassing will lead to automatic disqualification.

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