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Job Title:  Mobile Money Support Engineer (Fresher Jobs)

Organisation: NFT Consult Ltd

Duty Station: Kampala, Uganda

About Organisation:

NFT Consult Ltd is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.

Job Summary:   The Mobile Money Support Engineer is responsible for providing technical support and troubleshooting for mobile money systems and applications. They work to ensure the smooth operation of these systems, resolve user issues, and maintain the overall reliability and performance of the mobile money platform.

Key Duties and Responsibilities:

Technical Support:

• Provide timely and effective technical support to users experiencing issues with mobile money services.
• Diagnose and troubleshoot problems related to mobile money transactions, account access, and other functionalities.
• Escalate complex issues to senior engineers or relevant teams for resolution.
• System Monitoring and Maintenance:
• Monitor the performance and health of mobile money systems and applications.
• Identify and address potential issues proactively to prevent service disruptions.
• Perform regular maintenance tasks, including software updates and patches.

Incident Management:

• Respond to and manage incidents related to mobile money services, following established procedures.
• Collaborate with other teams to investigate and resolve incidents efficiently.
• Document incident details and resolutions for future reference.

User Communication:

• Communicate clearly and effectively with users, providing updates on issue status and resolution progress.
• Educate users on mobile money functionalities and best practices.
• Maintain a positive and professional demeanor when interacting with users.

Documentation and Knowledge Sharing:

• Create and maintain comprehensive documentation of technical processes, troubleshooting guides, and known issues.
• Share knowledge and expertise with other team members to improve overall support capabilities.

Qualifications, Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Two years of experience in a technical support or engineering role, preferably in the mobile money or financial services industry.
• Strong understanding of mobile money technologies, platforms, and protocols.
• Experience with troubleshooting and resolving technical issues in a fast-paced environment.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in relevant programming languages and scripting.
• The Mobile Money Support Engineer plays a crucial role in ensuring the smooth operation and user satisfaction of mobile money services.
• This position requires a combination of technical expertise, customer service skills, and a proactive approach to problem-solving.
• The ideal candidate should be passionate about technology, have a strong customer focus, and be able to work effectively under pressure.

How to Apply:

All suitably qualified and interested candidates should apply online through the NFT jobs portal.

Click Here

Deadline: 19th July 2024

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