Fresher Branch Relationship Officer Jobs – NCBA Bank Uganda Limited

Job Title:     Branch Relationship Officer  

Organisation: NCBA Bank Uganda Limited

Duty Station:  Kampala, Uganda

Reports to: Branch Manager

 

About the Company:

NCBA Bank Uganda Limited, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda, the country’s central bank and national banking regulator.

 

Job Summary:   The Branch Relationship Officer will achieve business growth for Personal Banking by providing quality relationship management to existing customers in assigned branch/territory. This will entail sustaining customer satisfaction so as to retain them thereby generating additional business through cross-sell opportunities.

 

Key Duties and Responsibilities:

  • Business generation through organic growth and increase of product uptake per customer in line with organizational goals
  • Sustain customer satisfaction and increase retention rates through adhering to set customer service and relationship management standards
  • Minimization of exposures to and impact of risks assisted with KYC, AML and portfolio maintenance
  • Competency development to effectively perform Branch Sales Officer tasks
  • Adherence to and application of established policies, processes, procedures and tools to achieve optimal efficiency, compliance and cost containment
  • Providing an interface between the bank and existing customers in order to maintain good customer relations so as to meet the customer needs within the strategic objectives of the Bank.
  • Credit appraisals and recommendation for existing customers under the various loan products and submit to the appropriate final approval authority within established turnaround time.
  • Overseeing the relationship management of assigned customers.
  • Ensuring revenue growth through increased product uptake/cross-selling.
  • Ensure full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
  • Manage all aspects of risk, including monitoring of advances portfolio, strict adherence to the provisions of the credit policy document to ensure minimal losses to the bank.
  • Monitor closely all unsecured credit facilities and overdrawn accounts assigned to ensure that the accounts are properly conducted to avoid potential loss to the Bank.
  • Ensure that renewals, extensions and cancellations of existing credit facilities are done before the expiry date.
  • Ensure that the NCBA bank’s Policies are adhered to at all times when handling different products
  • Ensure branch performance reports are timely & accurate
  • Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place
  • Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
  • Ensure all relevant reports are submitted on timely basis
  • Ensure all fees and commissions due to the bank are collected
  • Maintained high level customer service standards at all times.
  • Receive customer enquiries and complaints and log them into CRM at all times as per agreed TAT.
  • Monitor TAT for transaction processing to maintain a high customer service standards at all times,
  • Ensure follow up on customer queries and provide feedback promptly at all times.
  • Keep self-updated on existing and new products, to offer customers informed advise and cross sell appropriately
  • Ensure no queues by attending to counters at all times
  • Ensure personal growth by continuous learning/training for self through E-learning, internal & external training activities.
  • Ensure compliance with the leave policy on block leave and minimum carry-over of leave days for yourself.





Qualifications, Skills and Experience:

  • University degree OR equivalent
  • Two years of experience in branch service operations.
  • Basic MS Office applications knowledge.

Ideal Job competencies

  • Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
  • Technical skills to effectively perform customer care activities/tasks in a manner that consistently produce high quality of service.
  • Knowledge of relevant products and service.
  • Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
  • Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture

 

NB: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

How to Apply:

All candidates who wish to join NCBA Bank are strongly encouraged to apply online at the link below.

 

Click Here

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

Date Posted 2024-07-29T23:02
Valid Through 2024-08-14T00:00
Employment Type FULL_TIME
Hiring Organization NCBA
Job Location Kampala, Kampala, Kampala , 0256, Uganda

Related Jobs