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Job Title:   EFM – ICASS Quality Control / Make-Ready Coordinator (Management Assistant) (Fresher Admin Jobs)

Organisation: United States US Embassy, US Mission in Uganda

Duty Station:  Kampala, Uganda

Salary: USD $42,391

Announcement Number: Kampala-2024-042

About the Company:

The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years.  Ambassador Natalie E. Brown currently heads the U.S Mission to Uganda.  The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.

Among the offices operating under the U.S Mission to Uganda are:

• United States Agency for International Development (USAID)
• Centers for Disease Control (CDC)
• Peace Corps

Job Summary: The ICASS Quality Control/Make-Ready Coordinator serves as a Quality Assurance Manager for all Mission customers of ICASS Management service providers, working directly with visitors, LE Staff, American and TCN direct-hire employees at all levels of the organization, and their family members resident in Uganda. Assigns tasks, schedules technical work, and interfaces with customers, providing necessary work guidance and instructions to the other Customer Service Center (CSC) team members, as well as the actual service provider assigned to the task. Coordinates with staff throughout in various management offices and contractors to provide management support to the Mission community. Assists the Collaborative Management Initiative Quality Team Manager (usually the S/GSO or A/GSO) with gathering and evaluating of performance data for service providers.

Incumbent responds to customer inquiries, providing information on a spectrum of management services, including government-owned and leased housing services, policies and procedures related to government-issued property (residential and office furniture, furnishings, appliances and equipment).

Qualifications, Skills and Experience:

NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.

• Education: The applicants for the United States US Embassy EFM – ICASS Quality Control / Make-Ready Coordinator (Management Assistant) job opportunity should have two years of University Studies. Required.
• Experience: Two years of general office experience in customer-focused work environment is required.
• Job Knowledge: General administrative and office procedures. Knowledge of the operation of ICASS, management practices and a general understanding of USG organizational structure, including the ability to appreciate political nuances and cultural sensitivities. Ability to obtain knowledge regarding various Uganda Government Departments and their locations (maps); and to become familiar with the local labor laws such as the Workers Compensation Act and the Employment Act.
• Language: Level 4 – Fluent; speaking/reading/writing, may include the ability to translate. This may be tested.
• Skills and Abilities: Excellent drafting skills (English), strong interpersonal, presentation, and organizational skills required. Must demonstrate expertise in customer-focused management, including sound judgment and creative problem-solving in addressing issues varying in volume, scope, and complexity. Ability to remain tactful and professional at all times. Must be able to adapt to changing circumstances and be able to juggle dozens of different, often time-sensitive tasks in a variety of specialized areas. Level 1 Typing is required. Proficiency with Microsoft Office applications (Excel, Access, Powerpoint), ILMS, and myServices is required. Must possess a valid driver’s license. Must be able to obtain a Secret security clearance.

How to Apply:

All those interested in working with the United States Embassy, US Mission in Kampala should send their applications online at the link below.

Click Here

Deadline: 6^th August 2024

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