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Job Title:   Manager – Showrooms  

Organisation: EBC

Duty Station:  Kampala, Uganda

Gross Pay: UGX 6,000,000 / =

 

About the Company:

“EBC” is the umbrella brand under which a consortium of dedicated in-house, virtual, associate Professionals & independent identical firms, with both local & International Experience come together to provide end to end Quality Advisory, Consulting & Outsourcing Services.

 

Job Summary: The Manager – Showrooms will be responsible for overseeing the operations of our showrooms across Uganda. This role involves managing human resources, stocking, customer relationships, sales, and revenue growth.

 

Key Duties and Responsibilities:

Human Resource Management

• Work with the HR department to implement HR policies of the company.
• Oversee the recruitment, training, coaching, and mentoring of showroom staff.
• Ensure the overall effectiveness and productivity of the showroom staff.
• Foster a positive and inclusive work environment for showroom staff.

Stock Management

• Ensure optimal stock levels are maintained in all showrooms.
• Develop and adhere to stocking norms and procedures such as FIFO (First In, First Out) and LIFO (Last In, First Out).
• Monitor ageing stock and implement strategies to minimize waste.
• Coordinate with the Supply Chain team to ensure proper logistics planning and timely deliveries of stock to the showroom.
• Monitor sales and ensure no stock outages or overstocking.

Customer Relationship Management

• Oversee customer acquisition, management, and aftersales service.
• Build and maintain strong relationships with customers.
• Address and resolve customer complaints and inquiries.
• Implement strategies to enhance customer satisfaction and loyalty.

Showroom Operations

• Ensure smooth day-to-day operations of all showrooms.
• Monitor and improve showroom layouts and displays to maximize customer engagement.
• Work closely with the Marketing department and other company departments to derive strategies for growth.
• Ensure compliance with company policies and industry growth.

Sales and Revenue Growth

• Develop and implement sales strategies to achieve revenue targets.
• Monitor sales performance and provide regular reports to senior management.
• Engage in field activities to identify potential customers and build relationships with various stakeholders.
• Manage the company’s Fundi program.
• Identify and capitalize on new business opportunities.

Strategic Direction

• Contribute to the development of the overall strategic direction for the showroom.
• Implement initiatives to enhance market presence and competitiveness.
• Stay abreast of industry trends and adapt strategies accordingly.

Financial Management

• Manage costs and P&L of the showrooms.
• Implement cost-saving measures without compromising on quality or customer service.
• Provide financial reports and insights to senior management.

Qualifications, Skills and Experience:

Educational Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field. Advanced degree is a plus.
• Minimum of 7 years of experience in retail store management, preferably within Telecom, Banking, or Insurance.
• The ideal candidate will have significant experience in retail store management within industries such as Telecom, Banking, or Insurance.

Specific Skills

• Proven track record of managing multiple retail locations.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficient in inventory management and sales analytics.
• Strong financial acumen with experience in managing P&L statements.

Key Competencies

• Leadership: Ability to inspire and lead teams to achieve common goals .
• Customer Focus: Commitment to delivering exceptional customer service.
• Strategic Thinking: Ability to develop and implement effective strategies.
• Problem-Solving: Aptitude for identifying issues and devising practical solutions.
• Financial Acumen: Understanding of sales metrics, revenue growth strategies, and cost management.

 

How to Apply:

All interested candidates can send their resumes to cv@welcometoebc.com mentioning “Job Title” in the subject line.

 

Deadline: 31st July 2024

 

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