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Job Title:  Branch Administrator (Fresher Jobs)

Organisation: Access Financial Services Limited

Duty Station: Kampala, Uganda

Reports to: Regional Manager

About Organisation:

Select Africa is a supplier of both housing and housing micro-finance solutions, utilising various collection mechanisms but primarily that of a salary deduction model.

Select Africa entered the Ugandan market in June 2019. Trading as Access Financial Services Limited (“AFS”), the business provides credit to civil servants via its unique paperless loan origination platform, delivered by our team of field agents, adhering to the philosophy of taking our products to our clients where they live or work, practicing the mantra of “We come to you.” AFS aligns its operations and values to that of Select Africa in that it provides credit to civil servants based on strict affordability parameters and strictly within responsible lending principles. Currently, AFS operates in the Central Region (Kampala, Luwero, Masaka & Mubende), Western Region (Mbarara, Kabale, Fort Portal & Hoima), Eastern Region (Mbale, Soroti, Iganga & Jinja) and Northern Region (Lira & Gulu).

Job Summary:  The branch administrator is responsible for performing various administrative functions and oversees the operations of the branch as an assistant to the manager including the recruitment, training and performance management of sales Agents and liaising effectively with branch staff to provide a friendly and professional service to our customers.

Key Duties and Responsibilities:

• Support Sales Agent (“Agent”) recruitment, training and log in creation.
• Maintain responsibility for monitoring of active Agents monthly and maintaining a database of these Agents.
• Provide administrative support to The Branch and Agents.
• Maintain the role of being the first contact point for all incoming clients, prospective clients, visitors, and telephone callers.
• Attend to all incoming calls and deal with them in the appropriate manner.
• Direct clients and visitors to the correct person.
• Record relevant details/information of all walk-in clients.
• Provide a high level of service to customers.
• Maintain records of all interactions with customers, regardless of the outcome of a sale.
• Customers: ensure that the highest possible standard of customer service is maintained at all points of customer contact by maintaining a high standard and monitor and investigate customer complaints through the customer query register, identifying the root causes and addressing them at source to prevent recurrence.
• Premises and Assets: ensure you help always maintain company premises and assets by helping to maintain a safe environment; keeping housekeeping to a standard and make changes where necessary and to ensure that all equipment is up to a safe
• Ensure that office sundries and stationery are available and replenished in time whilst being mindful of the budget allocations.

Qualifications, Skills and Experience:

• A relevant tertiary qualification such as a degree or diploma in Business Studies or Business Management is essential.

Experience / Background Preference

• The company will only look at candidates who have no less than two years related work experience.
• Previous experience within the Microfinance sector will be advantageous.
• A high degree of computer literacy is a requirement of the role.
• A strong command of English, both written and verbal is a requirement of the role.
• Ability to use Microsoft Office. Excel, and Word.

Competencies

The successful candidate will need to demonstrate the following ability:

• Strong interpersonal skills interpersonal and communication skills, both verbal and written with proven ability to work across all levels of an organisation.
• A strong customer service orientation.
• Strong administrative skills.
• Strict attention to detail
• A self-starter who is performance driven and can handle the responsibilities associated with the position, with honesty and integrity.
• A team player who is approachable and receptive to ideas/feedback from others.
• Ability to work with minimum supervision.
• Ability to communicate clearly both verbally and in writing.
• A logical thinker who has a clear, focused and methodical approach to work.
• Results orientated – strongly motivated to achieve results, adhere to deadlines.
• Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.
• Tough- minded, rarely upset by criticism and able to retain optimism despite setbacks.

Location: A vacancy exists at our Regional Office in Kampala

Compensation: An annual cost to company remuneration package, which will be commensurate with the technical skills and experience of the successful candidate.

How to Apply:

Please forward applications to: recruitment@afs.co.ug

NB: If you do not hear from us within two weeks, please consider your application for this vacancy unsuccessful.

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