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Job Title:     Quality Assurance Officer (2 Job Placements)

Organisation: Exim Bank (Uganda) (EBU)

Duty Station: Kampala, Uganda

About Organisation:




Exim Bank (Uganda) (EBU), commonly known as Exim Bank, is a commercial bank in Uganda. It is one of the commercial banks licensed by the Bank of Uganda (BOU), the central bank and national banking regulator.

Job Summary:  The Quality Assurance Officer will be responsible for minimizing the risks to which the Bank is exposed by independently reviewing the adequacy and effectiveness of EBUL’s internal operations control policies and procedures. Ensuring compliance for Branch and CBU operations with the set operations rules, procedures, and policies.

Key Duties and Responsibilities:

• Batch verification/Preparation of QA findings, follow-up for rectification, interpretation, and analysis of reports to the concerned parties.
• Ensure a reasonable sample and unpredicted batch verification are done and confirm that all incomes are recovered as per the tariff.
• Monitoring of internal operational controls and standards of service delivery and guaranteeing that controls about operational income leakages are abided too.
• Ensuring that QA reports are prepared on time i.e., daily findings and periodicals such as end-month reports.
• Provide QA preliminary investigation in case of cash shortage and excess arising at the branches and online supplementary checks.
• Keep a record of all approved waivers and ensure only valid waivers are in place and adhere to the laid EBUL Standards, policies, and Procedures.
• Ensuring all branch and CBU reconciliations are in place, following up on long outstanding items, and conducting snap checks in assigned Branches.
• Review and monitor online transactions so that controls and processes are applied consistently through (K.Y.C).
• Draw, suggest, and come up with Checks and balances to minimize the operational risks and the black swans.
• Ensure instruments are used correctly and all necessary approvals are sought at a branch level.
• Liaise with URA on all matters related to agency notices.
• Make sure that all accounts loans, fixed deposits, CASA, and other accounts are opened in the system as per account opening documents and all relevant information is captured in the system.
• Ensure all the front-end static data changes are done as per the origination request and where they’re temporal; the original status is reinstated, and all accounts meant for closure are closed properly as the requests and all charges have been recovered.
• Review for completeness and correctness of all requests for Online onboarding of new customers in the Omni administration portal and verify the internet banking mandate is as per account operating mandate or as per special internet banking registered resolution subject to company search.

Qualifications, Skills and Experience:

• Bachelor’s degree in business.
• One year of experience within the banking industry.
• History of no exceptions or minimal low-risk errors and audit exceptions, good knowledge of bank policies, procedures, and practices.
• Operations experience, relationship management, and ability to work under pressure with minimum supervision.
• Advanced Knowledge of Microsoft Office programs like Word, Excel, database, and email applications.

How to Apply:




All suitably qualified and interested candidates should send a cover letter and up-to-date CV to hr@eximbank-ug.com with the subject: JOB APPLICATION: QUALITY ASSURANCE OFFICER

Deadline: 8th July 2024.

NB: Only candidates who meet the minimum requirements shall be contacted.

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