Job Title: Customer Service Executive (15 Job Vacancies)
Organisation: IMK Business Consultants
Duty Station: Kampala, Uganda
About US:
IMK Business Consultants is a Business management consulting firm offering practical and feasible business solutions.
Job Summary: We are looking for a motivated, skilled and experienced customer service representative can keep our customers happy, even when they’re experiencing issues. They must have the ability to actively listen to the complaints and then offer creative solutions
Key Duties and Responsibilities:
- Serves customers by resolving service challenges, as well as providing relevant service information that helps solve them.
- Keeps track of customer correspondence and logs key account information and customer data.
- Resolves service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
- Upholds customer confidentiality, especially regarding financial matters and identity.
- Processes customer refunds, shipments, and account adjustments.
- Helps prepare customer service reports by collecting and analyzing customer information.
- Upsells customers with information about other prodservices when appropriate.
- Contributes to team effort by accomplishing related tasks as needed.
Qualifications, Skills and Experience:
- Strong listening, communicating, and customer service skills.
- Ability to multitask and provide effective solutions.
- Works well with others and helps foster a supportive work environment.
- Knowledge of our company’s market, industry, and products.
- Comfortable problem solving while also creating an enjoyable experience for our customers.
- Able to document customer service calls efficiently and with detail.
- Knows how to ease conflict and provide the appropriate resolutions.
- Completes tasks on time and can prioritize work.
Education and Requirements:
- College degree is preferred
- Two to three years’ customer service experience is required
- Proficient with Microsoft Office software and phone systems
How to Apply:
All candidates should send their updated CVs and academic credentials to:- [email protected]
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