Job Title: Telesales Agent (10 Call Center Jobs)
Organisation: Bayport Financial Services Uganda Limited
Duty Station: Kampala, Uganda
About Organisation:
Bayport Financial Services Uganda Limited is part of the Bayport Group (BML) headquartered in Mauritius and working out of Johannesburg, South Africa with Financial Services Operations in over 9 Countries in Africa and South America.
Job Summary: The Telesales Agent will procure sales through telephone communication.
Key Duties and Responsibilities:
- To enhance customer service and company image.
- To interest customers in taking repeat loans from Bayport Financial Services (U) Ltd.
- To get referrals from existing customers for more customers.
- To process loans for customers who are contacted and express interest in loans.
- To help grow retail sales for our branches by referring to them customers contacted within their regions.
- Demonstrate and deliver professional, effective and efficient customer service.
- To make after sales courtesy calls to establish customer satisfaction.
- To procure sales in the various products offered by the company.
- Customer retention service
- Winning back churned customers/inactive customers
- On boarding new customers
- Preparing and interpreting own report
- Any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
- At least one year of relevant work experience, six months of which must be in a sales position.
- Knowledge of office administration
- Aged from 20-30
- Above average people skills/soft skills (includes listening skills, stress management)
- Analytical capabilities for report writing purposes
- Integrity and ability to both work in and lead a dynamic team
- Verbal and written communication skills.
- Good knowledge of company credit/lending policy
- Team player who can manage people efficiently in a changing environment.
- Good computer and database skills
- Ability to plan, multi-task and manage time effectively
How to Apply:
All suitably qualified and interested candidates should send their applications to: [email protected] addressed to:
The Human Resource Manager,
Bayport Financial Services (Uganda) Limited,
Plot 4, Trust Towers, Kyadondo Road, Kampala
P.O. Box 1171, Kampala, Uganda.
Deadline: 12th July 2024
NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification.
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