The Ugandan Jobline

Job Title:    Telesales Agent (10 Call Center Jobs)

Organisation: Bayport Financial Services Uganda Limited

Duty Station:   Kampala, Uganda

About Organisation:

Bayport Financial Services Uganda Limited is part of the Bayport Group (BML) headquartered in Mauritius and working out of Johannesburg, South Africa with Financial Services Operations in over 9 Countries in Africa and South America.

Job Summary:  The Telesales Agent will procure sales through telephone communication.

Key Duties and Responsibilities:

• To enhance customer service and company image.
• To interest customers in taking repeat loans from Bayport Financial Services (U) Ltd.
• To get referrals from existing customers for more customers.
• To process loans for customers who are contacted and express interest in loans.
• To help grow retail sales for our branches by referring to them customers contacted within their regions.
• Demonstrate and deliver professional, effective and efficient customer service.
• To make after sales courtesy calls to establish customer satisfaction.
• To procure sales in the various products offered by the company.
• Customer retention service
• Winning back churned customers/inactive customers
• On boarding new customers
• Preparing and interpreting own report
• Any other duties as may be assigned from time to time.

Qualifications, Skills and Experience:

• At least one year of relevant work experience, six months of which must be in a sales position.
• Knowledge of office administration
• Aged from 20-30
• Above average people skills/soft skills (includes listening skills, stress management)
• Analytical capabilities for report writing purposes
• Integrity and ability to both work in and lead a dynamic team
• Verbal and written communication skills.
• Good knowledge of company credit/lending policy
• Team player who can manage people efficiently in a changing environment.
• Good computer and database skills
• Ability to plan, multi-task and manage time effectively

How to Apply:

All suitably qualified and interested candidates should send their applications to: ugcareers@bayport.co.ug addressed to:

The Human Resource Manager,

Bayport Financial Services (Uganda) Limited,

Plot 4, Trust Towers, Kyadondo Road, Kampala

P.O. Box 1171, Kampala, Uganda.

Deadline: 12th July 2024

NB: Only shortlisted applicants will be contacted, and any form of Canvassing will lead to disqualification.

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