The Ugandan Jobline

Job Title:   Trade Analyst / Customer Care Executive    

Organisation: SGS

Duty Station:  Kampala, Uganda

About Organisation:

SGS is the world’s leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 90,000 employees, we operate a network of more than 2,000 offices and laboratories around the world.

Job Summary: The Trade Analyst / Customer Care Executive will be responsible for provision of assistance to the trade / customer in regard to the file process, inspection, certificate issuance and all other related documents. The jobholder will ensure timely resolution of concerns received through phone, email, mail and personal visits. The incumbent will also promote and market other C&P activities to clients.

Key Duties and Responsibilities:

• Directly responsible for a specified set of importer accounts. Reviewing and executing tasks as the result of WIP reports SR-DSR, DSR_FDR etc.
• Coordination of operations of shipments under the PAU PVoC program.
• Customer visits for onboardings, training on portal customer exporter portal.
• Receives and addresses phone calls, emails, mails other documents and personal visits to clients.
• Monitor and follow up of COC activities for efficient delivery of service.
• Sends communication to affiliate offices in regards to information request, corrections/amendments, discrepancies and their proper recording in the operating system.
• Provide the trade with information about any modifications in customs regulations and TFS services.
• To provide efficient and effective customer service.
• Reports to the Operation manager any important and critical issues and provides suggested actions.
• Performs duties or other responsibilities which may be assigned by the Management which is outside the specified job scope.
• At all times, comply with SGS Operational Integrity rules, Code of Integrity and Professional Conduct.
• Actively attends and participates actively in team and company meetings/assemblies.
• Informs the Management of any violation of the code of ethics and commitment to integrity that occurs in the company’s premises.
• Adopt a safe behavior by exercising due regard for the health and safety of SGS employees in line with SGS policies and procedures.
• Adhere to all quality and safety requirements of the SGS management system.
• Any other duties assigned to you from time to time by Management.

Qualifications, Skills and Experience:

• The applicant must hold a Bachelor’s Degree in a business-related discipline.
• At least five years of experience in the sales field, with a successful track record
• Fluent in English.
• Basic knowledge of foreign trade commerce (documentation, process).

How to Apply:

All candidates who wish to join SGS should apply online at the link below.

Click Here

Deadline: 25th June 2024

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