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Job Title:  Customer Service Consultant (Fresher Customer Care Jobs)

Organization: Centenary Bank

Duty Station: Kampala, Uganda

Reports to: Branch Manager

About Organisation:

Centenary Bank is a leading Commercial Microfinance Bank serving over a third of the banking population with services that can be accessed across 80 branches, 191 ATMs and over 5,200 CenteAgents and other digital platforms.

Job Summary:  The Customer Service Consultant will manage branch customer experience while identifying and responding promptly to customers’ needs, ensuring a constant high level of service, and taking into consideration Centenary Bank policy and procedures

Key Duties and Responsibilities:

• Deliver Quality and consistent Customer Service
• Monitor & follow up on customer inquiries, expectations, suggestions, complaints & compliments in line with the customer service standards, strategy & Bank policies.
• Monitor, follow up & report on the performance of the front office staff in line with customer service standards
• Identify repeat /royal & potential corporate Customers of the Branch and implement follow up activities in line with the marketing plan & bank policies.
• Sensitize and train staff on Bank products, services & customer service standards in line with Customer Service Standards
• Sensitize customers and promote alternative channels usage.
• Monitor QMS and ensure that customers that customers are served in a timely manner.

Qualifications, Skills and Experience:

• Bachelor’s degree in business administration, Commerce or other related fields
• Certificate in Customer Service Training
• A minimum of two years of experience in a Customer Service-related role in a large financial institution, telecommunications company, or a reputable organization.

Required Skills: Analytical skills, Reporting skills, Communication skills, Decision Making, Team player, Attention to details, Planning skills, leadership skills, supervisory skills

How to Apply:

If you are interested in joining a dynamic team in a fast-paced work environment and meet fully the requirements above, please:

Download an application form, Click Here

Fill the form and attach an application letter (addressed to General Manager Human Resource, Centenary Bank, P.O. Box 1892, Kampala), updated Curriculum Vitae, plus copies of all academic credentials, testimonials and contact details of three competent referees.

E-mail the above to: Talent_sourcing@centenarybank.co.ug

Note: Only shortlisted candidates will, be contacted.

Deadline: 10th June 2024

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