Job Title: Branch Operations Officer (Several Fresher Jobs)
Organisation: Nzuri Trust Limited (NTL)
Duty Station: Kampala, Uganda
Basic Salary Level (UGX): 500,000 – 800,000 /=
About Organisation:
Nzuri Trust Limited (NTL) is a distinguished Tier 4 Non-Deposit Taking Microfinance Institution established in 2015. Our organization is dedicated to utilizing cutting-edge technology to deliver comprehensive financial services to micro-entrepreneurs in Uganda with focus on women and youth owned businesses. Notably, over 60% of our group loans are directed towards women small business owners.
Job Summary: The Branch Operations Officer (BOO) is responsible for managing the till, providing customer care, and handling relevant back-office activities within the business chain of the microfinance sector, specifically focusing on loans and savings.
Key Duties and Responsibilities:
Till Management:
- Ensure tills are well managed and relevant information is accurately recorded in a timely manner using appropriate documentation.
- Perform all necessary security checks, including verifying customer identification cards and ensuring the legality and validity of submitted documents.
- Daily balancing of the till and reporting the till status to the supervisor.
- Monitor and report any suspected fraud immediately.
Customer Care:
- Greet and welcome clients in a pleasant manner.
- Provide top-notch customer service to all clients.
- Guide clients to the appropriate offices and services.
- Document client complaints and compliments in the Complaints and Compliments Register.
- Forward client feedback to the responsible staff under the guidance of the Branch Manager.
- Make reminder calls to clients regarding installment dues.
Customer Advisory:
- Identify potential clients and inform them of available loan products that fit their needs.
- Provide general services at the till, including depositing, withdrawing, mobile money, and agency banking services.
- Offer advisory services on the microfinance’s products and services.
Back Office Activities:
- Maintain an updated database of clients and service providers.
- Ensure proper recording and filing of logs and reports at the till.
- Assist in organizing for meetings, trainings, conferences, and any other events and activities as needed.
- Carry out the management of office stationery and supplies, ensuring that the station is stocked and supplied with all required assets.
- Implement the microfinance’s policies and procedures in line with the office roles.
Compliance and Reporting:
- Ensure compliance with Nzuri Trust policies and procedures, UMRA guidelines, and other applicable laws and regulations.
- Prepare and submit periodic reports on activities and transactions at the branch.
Miscellaneous:
- Handle any other duties as assigned by the supervisor to support the branch’s operations and business growth.
Qualifications, Skills and Experience:
Education:
- A minimum of a Diploma in Business Administration, commerce, economics, microfinance, development studies, business studies, international business, banking, finance, marketing, business computing/statistics or any other relevant field.
Essential Knowledge and Experience:
- At least 1 year of experience in a similar/related position.
- Cash Management: Understanding of cash management concepts.
- Analytical Skills: Ability to monitor and analyze banking systems to determine when action is needed.
- Communication Skills: Ability to communicate effectively with staff and clients.
- Organizational Skills: Ability to plan and prioritize workload without supervision.
- Attention to Detail: High attention to detail for accurate record-keeping and reporting.
- Highly trustworthy individual.
- Ability to read, count, and write to accurately complete all documentation.
- Prior experience selling products and services is an added advantage
- Excellent customer awareness and good emotional intelligence skills.
- Fluency in commonly used local languages in the NTL area of operation
Other Required Skills & Competences:
- Ability to work for extended times
- Familiarity with the microfinance’s policies and procedures.
- Ability to work as part of a team and adopt flexible working practices.
- Commitment to health and safety for oneself and others.
- Self-driven and result-oriented
- Basic computer skills, including e-mail, word processing and spreadsheets.
How to Apply:
All suitably qualified candidates should submit their CV and Cover Letter on [email protected]
Deadline: 29th June 2024.
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