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Job Title:  Branch Operations Officer (Several Fresher Jobs)

Organisation: Nzuri Trust Limited (NTL)

Duty Station: Kampala, Uganda

Basic Salary Level (UGX): 500,000 – 800,000 /=

About Organisation:

Nzuri Trust Limited (NTL) is a distinguished Tier 4 Non-Deposit Taking Microfinance Institution established in 2015. Our organization is dedicated to utilizing cutting-edge technology to deliver comprehensive financial services to micro-entrepreneurs in Uganda with focus on women and youth owned businesses.  Notably, over 60% of our group loans are directed towards women small business owners.

Job Summary:   The Branch Operations Officer (BOO) is responsible for managing the till, providing customer care, and handling relevant back-office activities within the business chain of the microfinance sector, specifically focusing on loans and savings.

Key Duties and Responsibilities:

Till Management:

• Ensure tills are well managed and relevant information is accurately recorded in a timely manner using appropriate documentation.
• Perform all necessary security checks, including verifying customer identification cards and ensuring the legality and validity of submitted documents.
• Daily balancing of the till and reporting the till status to the supervisor.
• Monitor and report any suspected fraud immediately.

Customer Care:

• Greet and welcome clients in a pleasant manner.
• Provide top-notch customer service to all clients.
• Guide clients to the appropriate offices and services.
• Document client complaints and compliments in the Complaints and Compliments Register.
• Forward client feedback to the responsible staff under the guidance of the Branch Manager.
• Make reminder calls to clients regarding installment dues.

Customer Advisory:

• Identify potential clients and inform them of available loan products that fit their needs.
• Provide general services at the till, including depositing, withdrawing, mobile money, and agency banking services.
• Offer advisory services on the microfinance’s products and services.

Back Office Activities:

• Maintain an updated database of clients and service providers.
• Ensure proper recording and filing of logs and reports at the till.
• Assist in organizing for meetings, trainings, conferences, and any other events and activities as needed.
• Carry out the management of office stationery and supplies, ensuring that the station is stocked and supplied with all required assets.
• Implement the microfinance’s policies and procedures in line with the office roles.

Compliance and Reporting:

• Ensure compliance with Nzuri Trust policies and procedures, UMRA guidelines, and other applicable laws and regulations.
• Prepare and submit periodic reports on activities and transactions at the branch.

Miscellaneous:

• Handle any other duties as assigned by the supervisor to support the branch’s operations and business growth.

Qualifications, Skills and Experience:

Education:

• A minimum of a Diploma in Business Administration, commerce, economics, microfinance, development studies, business studies, international business, banking, finance, marketing, business computing/statistics or any other relevant field.

Essential Knowledge and Experience:

• At least 1 year of experience in a similar/related position.
• Cash Management: Understanding of cash management concepts.
• Analytical Skills: Ability to monitor and analyze banking systems to determine when action is needed.
• Communication Skills: Ability to communicate effectively with staff and clients.
• Organizational Skills: Ability to plan and prioritize workload without supervision.
• Attention to Detail: High attention to detail for accurate record-keeping and reporting.
• Highly trustworthy individual.
• Ability to read, count, and write to accurately complete all documentation.
• Prior experience selling products and services is an added advantage
• Excellent customer awareness and good emotional intelligence skills.
• Fluency in commonly used local languages in the NTL area of operation

Other Required Skills & Competences:

• Ability to work for extended times
• Familiarity with the microfinance’s policies and procedures.
• Ability to work as part of a team and adopt flexible working practices.
• Commitment to health and safety for oneself and others.
• Self-driven and result-oriented
• Basic computer skills, including e-mail, word processing and spreadsheets.

How to Apply:

All suitably qualified candidates should submit their CV and Cover Letter on humancapital@talisconsults.com

Deadline: 29th June 2024.

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