Job Title: Operations Supervisor/Declarant
Organisation: DB Schenker
Duty Station: Kampala, Uganda
About Organisation:
DB Schenker is a division of German rail operator Deutsche Bahn that focuses on logistics. The company was acquired by Deutsche Bahn as Schenker-Stinnes in 2002. It comprises divisions for air, land, sea freight, and Contract Logistics.
Key Duties and Responsibilities:
- Manage accurate and timely movement of cargo to- and from specific locations within the service standards agreed with the Customer
- Manage Vendor facing communication and shipment related internal
- communication between DBSchenker stakeholders
- Manage Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
- Supervise the execution of country specific customs clearance processes
- maximizes shipment profitability, and decreases operating expenses
- Responsible for managing the team incl. hiring of new team members and ensuring that proper induction is provided
- Procure multimodal FCL, LCL pre/on-carriage services by truck, rail or barge
- Create solutions- and pricing for FCL, LCL ocean freight services for Sales Teams.
- Responsible for selecting the most optimal service (cost, lead times, reliability…).
- Proactively manage performance of Vendors through setting and monitoring of transparent, uniform KPIs.
- Conduct regular and documented performance reviews with vendors including actionable continuous improvement measures.
- Manage Customers profitability and initiate corrective actions if required (timeliness &completeness).
- Manage workload of team and ensure optimum productivity.
- Act as escalation point and resolve cross team conflicts.
- Escalate unresolved issues to next management level.
- Ensure operations is executed efficiently and with high quality.
- Ensure land and ocean carrier utilization as per trade management carrier guidelines.
- Ensure CFS, gateway and co-loader utilization as per LCL management guidelines.
- Create and maintain a limited pool of providers (“Vendor Portfolio”).
- Review actual customer volumes versus awarded volume (including pricing) and adherence to carrier guidelines.
- Ensure high level of documentation quality and corresponding KPIs
- Review and sign-off shipping documentation (e.g., SCHENKER ocean Bill of Lading).
- Ensure accurate cost and revenue reserves are in place.
- Ensure all activities in TMS (TANGO) are completed on time.
- Ensure compliance with Customer specific KPI’s – as applicable.
- Ensure all operational SOPs are properly followed.
- Ensure all operational KPI’s are achieved.
- Monitor overall credit performance.
- Manage customer profitability and branch P/L.
- Ensure month end closing is timely and properly executed.
- Ensure new customers are properly onboarded.
- Ensure incoming vendors and network partners invoices are posted
- in a timely manner against existing cost accruals in TMS (TANGO).
- Ensure month-end closing activities and reporting are performed as per Operational Accounting SOP.
- All entries captured right with zero errors.
- Ensure that all exemptions are dealt with timely.
- Coordinate all aspects of shipments from file opening to closing.
- liaising with all stake holders to ensure above average customer experience.
- Generate daily status reports for all shipments and inform customers accordingly.
- Handle all exceptions and contingencies.
- always keeping the customer in mind.
- Manage individual & team performances and balance workload.
- This includes but is not limited to, annual staff goal setting and annual staff performance appraisal.
- Responsible for branch P/L.
- Responsible for implementing new processes, standards, guidelines when required.
- Responsible for operational productivity, Perspex cost and cost per unit reduction.
- Responsible for operational quality and corresponding KPI.
- Responsible for selection of service providers based on portfolio, cost and service quality.
- Conduct regular and documented performance reviews with
- Vendors including actionable continuous improvement measures.
- Manage and resolve invoicing disputes and claims with Vendors.
- Manage and resolve Customers disputes and claims.
- Establish regular communication with Regional Trade Management regarding Carrier selection.
- Responsible for continuous improvement (digitalization) and the implementation of global processes.
- Ensure that digital channels are Schenker Kenya Limited, People and Organization used when communicating with vendors (eBooking, eshipping instructions …).
- Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
- Support a positive, attractive working atmosphere and office environment.
- Escalate service/ technical issues as needed.
- Explore upsell opportunities with customers.
- Any other duties within the scope of your job that may be assigned to you from time to time.
Key Performance Indicators:
- DQ -100% in import and export events
- 100% equipment (Containers) return
- 100% Adherence to procedures
- Import/transit clearing – 7 days
- Export processing – no missed sailing, no truck detention
- 0% delays and losses
Qualifications, Skills and Experience:
- Diploma in Clearing & Forwarding
- Ability to lead and manage teams
- Ability to multi-task
- Effective communication skills and professional communication etiquette
- Fluency in written and spoken English
- Fluency in written and spoken [local] language
- Perform well under pressure
- Strong computer (Windows PC) skills
- Typing skills (at least 30 words per minute)
- Decision-making and problem-solving skills
- Ability to prioritize and manage time
- Attention to detail and accuracy
- Organizational skills
- Must work well within a team
- Ability to lead vendor process reviews and QBRs
Experience:
- Up to date training on relevant customs systems and procedures
- Comprehensive knowledge of the clearing and forwarding
- industry, Incoterms, customs and government agencies
- requirements
- ASYCUDA training
- Familiar with continuous improvement methodology
- Experience min 7 years with at least 2 years supervisory role.
How to Apply:
All candidates should apply online at the link below.
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