Head of Operations / Chief Operating Officer (COO) Employment Opportunity – NFT Consult Ltd

Job Title:  Head of Operations / Chief Operating Officer (COO)   

Organisation: NFT Consult Ltd

Duty Station: Kampala, Uganda

 

About Organisation:

NFT Consult Ltd is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.

 

Job Summary: The Head of Operations / Chief Operating Officer (COO) will play a pivotal role in driving the operational excellence of our client. This position demands a strategic leader who can oversee and streamline all aspects of operations, including sales, human resources, contact center, and other critical functions. The ideal candidate will be a dynamic and results-oriented individual with a proven track record in operations management and leadership.

 

Key Duties and Responsibilities:

  • Operational Leadership: Lead and oversee the entire operations team, including sales, HR, contact center, and other operational functions. Ensure seamless coordination and alignment across all departments to achieve business goals.
  • Sales Operations: Develop and implement robust sales strategies to drive growth and market penetration. Monitor sales performance, analyze metrics, and provide actionable insights to optimize sales processes.
  • HR Management: Oversee the HR department to ensure effective recruitment, training, development, and retention of top talent. Foster a positive and inclusive work environment that aligns with the company’s culture and values.
  • Contact Center Management: Ensure the contact center delivers exceptional customer service. Implement best practices and technologies to enhance customer experience and operational efficiency.
  • Strategic Planning: Collaborate with the executive team to develop and execute long-term strategic plans. Identify opportunities for operational improvement and growth, and implement initiatives to capitalize on these opportunities.
  • Financial Oversight: Manage budgets, forecasts, and financial performance of operational departments. Ensure cost-effective operations while maintaining high standards of quality and service.
  • Compliance and Risk Management: Ensure all operations comply with legal and regulatory requirements. Identify and mitigate risks associated with operational activities.
  • Performance Monitoring: Establish and monitor key performance indicators (KPIs) for all operational areas. Use data-driven insights to make informed decisions and drive continuous improvement.
  • Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including vendors, partners, and customers.




Qualifications, Skills and Experience:

  • Bachelor’s degree in Business Administration, Operations Management, or a related field; MBA or other advanced degree preferred.
  • Minimum of 10 years of experience in operations management, with at least 5 years in a senior leadership role.
  • Proven track record of leading and managing large, diverse teams across multiple functions.
  • Strong understanding of sales operations, HR practices, and contact centre management.
  • Exceptional strategic thinking, problem-solving, and decision-making abilities.
  • Excellent communication, interpersonal, and leadership skills.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
  • Experience in the telecommunications industry is highly desirable.

 

How to Apply:

All suitably qualified and interested candidates should apply online through the NFT jobs portal.

 

Click Here

 

Deadline: 9th July 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

 

 

Date Posted 2024-06-25T17:58
Valid Through 2024-07-10T00:00
Employment Type FULL_TIME
Hiring Organization NFT Consult Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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