Job Title: Client Success and Asset Officer (Fresher Jobs)
Organisation: Zembo Motorcycles SMC Limited
Duty Station: Kampala, Uganda
About US:
Zembo Motorcycles SMC Limited is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.
Job Summary: Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assents including bikes, and batteries, and handle insurance-related cases.
Key Duties and Responsibilities:
- Creating the Assets recovery processes and improving them
- Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.
- Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.
- Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.
- Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.
- Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.
- To follow up with police reports for any accident on the battery or bike
- Follow up with bikes and batteries which may kept by police and recover them
- To report any incident and follow up with insurance companies
- Support asset finance agents to recover their bikes where applicable and work hand in hand with them
- Record any accident or incident involving Zembo bike or battery
Qualifications, Skills and Experience:
Minimum Qualifications:
- Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.
- Degree in management or related courses
- You are passionate about fighting climate change & promoting sustainable development
- You are a proactive problem solver
- You are excited to work in a fast-growing and dynamic organization
- You are adaptable and thrive in rapidly evolving environments
- You value diversity and community in the workplace
Knowledge:
- Knowledge of device tracking and Google Maps navigation
- Experience in data analysis and interpretation mostly geolocation data
- Strong communication and collaboration skills to work effectively with traffic police, customers, and local government
- Quick learner and able to work in a fast-paced environment
- Ability to adapt to new technologies
- Having a motorcycle driving license Category A or B is a must
Benefits: Competitive salary depending on experience.
How to Apply:
All candidates should apply online at the link below.
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