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Job Title:  Client Success and Asset Officer (Fresher Jobs)

Organisation: Zembo Motorcycles SMC Limited

Duty Station:  Kampala, Uganda

About US:

Zembo Motorcycles SMC Limited is leading the African transition to electric mobility. Based in Kampala, Uganda, we provide affordable (PayGo) electric two-wheelers to low-income motorcycle-taxi drivers, most known locally as “boda-boda ”drivers. We offer a battery swapping service to our clients, enabling to swap within minutes at any of our stations.

Job Summary:   Zembo is seeking a self-motivated, detail-oriented, and highly organized Asset Recovery Associate. We seek a professional who can strongly support our customers, AFP, and other department in the recovery of different assents including bikes, and batteries, and handle insurance-related cases.

Key Duties and Responsibilities:

• Creating the Assets recovery processes and improving them
• Tracking and recovering bikes and batteries that are not being used according to the Battery leasing agreement, stolen or held by Authorities.
• Collaborate and communicate with relevant stakeholders to ensure timely and effective recovery of batteries that are not meeting performance parameters or have been inactive for a long time.
• Complying with processes to recover damaged or stolen assets, and follow up with insurance where it is needed.
• Conducting last battery swaps when necessary and working with the Operations team to facilitate battery recovery efforts as required.
• Contributing to the development of efficient systems to facilitate the recovery of Zembo assets.
• To follow up with police reports for any accident on the battery or bike
• Follow up with bikes and batteries which may kept by police and recover them
• To report any incident and follow up with insurance companies
• Support asset finance agents to recover their bikes where applicable and work hand in hand with them
• Record any accident or incident involving Zembo bike or battery

Qualifications, Skills and Experience:

Minimum Qualifications:

• Minimum of 3+ years experience working in an Operations role, customer relationship management, or similar fields.
• Degree in management or related courses
• You are passionate about fighting climate change & promoting sustainable development
• You are a proactive problem solver
• You are excited to work in a fast-growing and dynamic organization
• You are adaptable and thrive in rapidly evolving environments
• You value diversity and community in the workplace

Knowledge:

• Knowledge of device tracking and Google Maps navigation
• Experience in data analysis and interpretation mostly geolocation data
• Strong communication and collaboration skills to work effectively with traffic police, customers, and local government
• Quick learner and able to work in a fast-paced environment
• Ability to adapt to new technologies
• Having a motorcycle driving license Category A or B is a must

Benefits: Competitive salary depending on experience.

How to Apply:

All candidates should apply online at the link below.

Click Here

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