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Job Title:  Employee Banking Relationship Manager

Organisation: Standard Chartered Bank (Stanchart)

Duty Station:  Kampala, Uganda

About Organisation:

Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services. Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.

Job Summary:  The Employee Banking Relationship Manager will create new and manage existing relationships effectively in order to facilitate the growth of the Employee Banking Deposits and Asset portfolio within the Wealth & Retail banking business.  The incumbent will create opportunities for the various sales channels within approved Employee Banking Companies through organising activations and other relationship deepening initiatives within the company.

Key Duties and Responsibilities:

Business

• To grow the Employee Banking Customer proposition through a focussed market segment approach by creating effective relationships that maximise revenues and assets growth
• Establish relationships with key Corporations to offer them Employee Banking solutions
• To support in the launch of products, sales strategy, and campaigns to key segments for profitable and quality business
• To fully exploit the existing customer relationships to create new profitable business opportunities.
• Develop and manage strategic alliances and other third party introductory new business services
• Support Client Acquisitions and relationships to achieve Balance Transfer objectives for Retail Products (Deposits & Asset sales)
• Support the campaign concept and analyse campaign findings against proposals.
• Collaborate with Product Managers in the development and execution of initiatives for the acquisition, retention and growth of target customer base for deposits & assets.
• Generate referrals from HR, Finance and Senior Executives to acquire, expand and retain profitable relationships and grow market share.
• Work closely with CIB Relationship Managers in building relationships with companies on the approved list
• Source potential organisations and recommend their inclusion in the approved company list mainly focusing on CIB relationships.

Processes

• Create customized corporate offers including corporate value proposition, Segment based offers, balance transfer and payroll transfer programs
• Plan and execute of on-site corporate events and seminars, corporate campaigns and evaluate sales effectiveness
• Understand market trends and forecast needs for products and services and deliver on time.
• Identify opportunities and react quickly to convert them into business success.
• Understand the relevant laws, regulations and practices and how they interact to increase or mitigate risk.
• Evaluate strength/weakness of competitors, to define/ implement strategies to build competitive advantage.
• Ensure strong referrals to other client relationship teams for deepening opportunities

People & Talent*

• Energize the team to positively deliver the best results
• Implement effective HR standards and strategies, manage succession plan, retain key talent and constant discipline in performance management
• Engage Learning Academy to address training needs, implement training roadmaps
• Achieve desired “MyVoice” scores

Risk Management

• Advise the Business on companies that exhibit high risk policies and practices hence control and manage risk
• Assess risk profiles of customer segments and contribute to the development of effective control measures within the PDD.

Governance*

• Ensure that Employee Banking is 100% in compliance with rules and regulations, ensure adherence to operational risk controls and procedures in day-to-day management
• Ensure EB’s discipline in HR related matters, Operational Risk standards, zero tolerance on risk and compliance breaches
• Ensure maintenance of a healthy business environment through strict compliance with AML and CRM standards as defined by the Group and Local Regulatory Authorities
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Qualifications, Skills and Experience:

• University Graduate with at least 3 years’ managerial experience in financial services
• At least five years of working experience in Retail Banking
• An excellent track record in driving sales
• In-depth knowledge in all Retail Banking products.
• In-depth knowledge in Banking practices, regulations and credit policies.
• High level of technical competencies in,
• Competitor awareness
• Customer segmentation / requirements
• Training, presentation and selling skills

How to Apply:

All candidates who wish to join Standard Chartered Bank should apply online at the link below.

Click Here

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