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Earn over 3.3m as Customer Service and Sales Officer (Fresher Jobs) at British Council
Job Title: Customer Service and Sales Officer (Fresher Jobs)
Organisation: British Council
Duty Station: Kampala, Uganda
Salary: UGX 3,398 336 /= per month
About Organisation:
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.
Job Summary: The Customer Service and Sales Officer will ensure the smooth running of the British Council’s Exams and Customer Services operations in Uganda by delivering high-quality customer service and sales targets in line with corporate standards and policies. The post holder will act as British Council’s ambassador to provide a seamless customer experience to all relevant stakeholders, handle enquiries about British Council Exams Services and meet agreed targets, objectives, and Key Performance Indicators (KPIs).
Key Duties and Responsibilities:
- Provide a consistent and positive customer experience in line with the British Council Customer Service Strategy and relevant corporate standards and policies.
- Be accountable for agreed individual income and conversion targets every month.
- Coordinate with other Exams team members on an ongoing basis to ensure a seamless customer journey. This includes timely escalation of unresolved complaints to the concerned teams.
- Support the delivery of examination services / products through leading on contact, registration and pay and post-test activities to defined quality standards, in order to meet customer needs and support the delivery of the in-country Examinations Business Development Plan
- Any other administrative duties that may be assigned by Management which may include but are not limited to creating POs, counting cash, sending SMS and email communications to customers, processing bank transfers, etc.
Qualifications Skills and Experience:
- The applicant must hold a Higher Diploma and/or equivalent professional experience
- Comprehensive, proven experience as a customer service and sales executive
- Thorough understanding of marketing and negotiating techniques.
- Fast learner and passion for customer service and sales.
- Self-motivated with a results-driven approach
Desirable:
- Customer Service Professional Qualification
- Relevant qualification or training undertaken in Sales.
- Marketing and Communications experience.
- Hands-on experience with CRM software is a plus.
Salary: UGX 3,398 336,00 per month plus benefits
How to Apply:
All candidates should apply online through the British Council online application system at the link below.
Deadline: 20th June 2024
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