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Job Title:  Associate Relationship Manager

Organisation: Absa Bank Uganda

Duty Station: Kampala, Uganda

About Organisation:

Absa Bank Uganda is part of Absa Group Limited, an African financial services group that aims to be the pride of the continent. Absa Group Limited is listed on the JSE in South Africa and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42, 000 employees.

Job Summary:  The Associate Relationship Manager will be a key member of a Corporate Team developing and maintaining relationships with a portfolio of Corporate customers and connected Personal customers. As Relationship/Corporate Managers will be out of the office for significant periods of time the jobholder will be primary point of contact for customers on relationship issues dealing with a range of relationship issues. In conjunction with Relationship/Corporate Manager, strong focus on delivery of portfolio sales and income targets and high-quality service

Key Duties and Responsibilities:

Sales and Relationship Management – 50%

• Maintain Relationship Plans for all customers in the portfolio assigned by the Relationship Manager such that contact with customers is prioritized.
• Drive utilization of approved facilities for clients.
• Ensure that the client relationships in the portfolio have the required ancillary business as per facility terms and agreements.
• Deal with and find solutions to customer complaints.
• Track utility payments on behalf of the RM for the assigned portfolio.
• Act as a principal point of contact with customers on day-to-day relationship issues.
• Proactively manage level of customer service and satisfaction.
• Conduct research to identify potential new customers and maintain database of potential customers.
• Develop and maintain contacts with specialists in other branch sectors and other areas of the Group.
• Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.

Portfolio Maintenance – 30%

• Act as liaison for risk management information purposes with customers, accountants, solicitors and other relevant people.
• Collate customer produced financial information.
• Analyse historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Manager.
• Assist with creation of Credit Applications.
• Prepare facility letters and co-ordinate execution of documentation and drawdown of facilities.
• Provide technical input and undertake research for Relationship Manager in connection with proposed security and liaise to arrange preparation and execution of security documentation.
• Attend Relationship Team meetings and contribute fully, including suggestions for ways of improving customer service.
• Ensure that updated valuation reports and Insurance for client facilities are up to date and in place before expiry.
• Follow up with draw-down of loan facilities and ensure that they are done on time.

Risk, Governance & Control – 15%

• Work with Relationship managers to ensure KYC and other control requirements are met within portfolio of customers by following up on all required documentation and ensuring that it is filed.
• Review refer list and other risk reports and provide feedback on action required
• Ensure compliance to Corporate Banking policies and procedures
• Ensure that there are no overdue CDDs
• Work with KYC documentation team to ensure that accounts are opened in time.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Identify, manage and mitigate risks and risk events (incidents) relevant to the role.

Contribution to the team – 5%

• Deputize for the Relationship Manager where required
• Provide leave cover for RM and fellow ARM as required

Qualifications, Skills and Experience:

• Higher Diplomas: Business, Commerce and Management Studies (Required)

How to Apply:

All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.

Click Here

Deadline: 4th July 2024

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