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Job Title:  Collections Support Officer (3 Fresher Jobs)   

Organisation: DFCU Bank

Duty Station: Kampala, Uganda

Reports to: Head – Collections & Recoveries

About Organisation:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary: Reporting to the Head- Collections & Recoveries, the Collections Support Officer will be responsible for supporting the Collections and Recoveries Unit to enable the smooth running of the support functions within the unit in a manner that fosters excellence.

Key Duties and Responsibilities:

• Management and solutions of all customer-related queries (balances, clearances, releases) etc.
• Preparing and following up on payment for invoices from service providers like Newspaper Agencies, Security companies, Valuers, EDCs etc that are Collections and Recoveries related.
• Track and monitor the unit registers, SLAs and Professional indemnity for the various stakeholders ensuring that they are updated.
• Maintain a central Insurance tracker and update insurance claims status of accounts under Collections and Recoveries. Provide monthly reports of the Insurance tracker.
• Reconciliations for the Collections and Recoveries related accounts i.e. Corporate Expenses account reconciliation, Security group, GL accounts.
• Prepare and maintain the restructured account monthly checklist to ensure conformity for classification, and compliance to approval conditions and processes plus upgrading the accounts that have made 12 months as per FIA in line with the internal approval process.
• Monitor Irregularly overdrawn accounts and liaise with the respective branches for action.
• Monitor breaches and waivers given monthly where loan default has materialised and maintain a tracker for effective decision-making to stakeholders.
• Track and follow up with Lending Operations on failed write-offs (loans above 455 days).
• Review and make recommendations on various checks and controls in line with the checklist for security clearances in the security release process. Maintain and update the tracker for properties on sale and foreclosed properties.
• The ongoing maintenance of the Repossessions Control register & that All assets received are verified (physical and other condition) and recorded.
• Insurance cover on repossessed assets is safely secured, and reasonable care has been taken for the safety of the property after taking custody.
• Sound working relationship with security & Monthly checks on the condition of the repossessed assets (both fixed and variable)and recommend expenses or refurbishment of assets were deemed appropriate.
• Follow up on timely valuations and have notifications in place, advertising, auctioning and or disposal of the given collateral is done in line with the laid-out policies and procedures.
• Any other assigned duty.

Qualifications, Skills and Experience:

• The applicant for the DFCU Bank job must hold a Bachelor’s Degree in any field.
• One year’s experience in any credit-related work.
• High level of customer service.
• Very good telephone techniques.
• Excellent verbal and written communication skills. Good grammar is an added advantage.
• Good negotiation skills.
• Tactful and calm.
• Thorough understanding of the Bank’s Credit including SAM policies and procedures.
• Proficiency in the use of Word and Excel. PowerPoint is an added advantage.
• Analytical skills.
• General Understanding of bank products, policies, controls, and procedures among others.
• General understanding of business, financial and accounting fields.

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: 10th June 2024

Disclaimer: dfcu Bank does not solicit/accept payment in cash/kind from prospective candidates in exchange for shortlisting or job placement. Any candidate who engages in this kind of transaction is aiding and abetting fraud and will be automatically disqualified.

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