Job Title: Contact Centre Staff (10 No Experience Customer Service Jobs)
Organisation: True North Consult Ltd
Duty Station: Kampala, Uganda
About Organisation:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
Job Summary: We are sourcing for suitably qualified professionals to assign to our Client to fill the job of Contact Centre Staff
Key Duties and Responsibilities:
- Handling Inbound and Outbound Calls
- Providing Customer Support
- Recording and Documenting Interactions
- Meeting Performance Metrics
- Continuous Learning and Adaptation
Qualifications, Skills and Experience:
- Candidates should be already pre-screened and gone through interviews. (Share interview reports if available)
- Candidates must be below 28 years of age.
- Must be tech savvy, have basic office knowledge and able to use social media apps like Instagram, TikTok, X and facebook and must be trainable.
- Ability to empathize given most of our clients are patients.
- Candidates should be ready to sign a Non-Disclosure Agreement (NDA)
- Out of the 10 candidates, the following should be able to speak the languages below:
- 2- Luganda+ Ateso+ Kuman
- 2- Luganda + Runyankore + Rukiga + Runyoro + Rutoro + Rukonjo
- 2- Acholi + Langi + Alur (Luo)
- 2- Luganda + Lusoga + Lugwere + Samia
- 2- Luganda + Lumasaba + Kupsabiny
Benefits:
- Medical insurance cover for principal Lunch
- Transport beyond normal working hours
How to Apply:
All candidates are encouraged to submit a cover letter and updated CV to [email protected] with subject line Contact Centre Staff
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
Deadline: 20th June 2024
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