Job Title: Baggage Tracing Agent (10 Fresher Jobs)
Organisation: Uganda Airlines
Duty Station: Entebbe, Uganda
Reports to: Baggage Tracing Supervisor
About US:
Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.
Key Duties and Responsibilities:
- Investigate and report any baggage discrepancy cases at Entebbe Hub and all outstations to the supervisor for resolution.
- Monitor the GHA team’s progress in tracking missing baggage and ensure they provide passengers with updated information.
- Follow SOPs to resolve all baggage discrepancy cases
- Deliver exceptional service to all passengers, manage lost and found, and handle damaged baggage.
- Offer alternative solutions for settling baggage claims and assist passengers as needed.
- Trace missing baggage thoroughly, arrange prompt delivery of mishandled baggage, record irregularities, and follow up with passengers daily.
- Update passengers daily on the status of their baggage, ensure phone calls are answered promptly with sufficient responses, and update AHLs in the “FF” element for all communications with passengers.
- Perform any other duties assigned by management.
Qualifications, Skills and Experience:
- University graduate or relevant Higher Diploma with experience in an all-round airport handling operation with relevant experience in baggage services.
- At least 1 – 2 years relevant experience in a similar role with a reputable airline or reputable ground handling company.
- World Tracer Training (Mandatory).
- Baggage Reconciliation Services (BRS) Training.
- Airside Safety Training.
- Aviation Safety Awareness Training.
- IATA Dangerous Goods Awareness Training.
- Aviation Safety and Security Awareness Training.
- Airport Operations Experience.
- ICAO Safety Management Systems (SMS) Training/Awareness.
Required Skills:
- Good report writing skills.
- Customer-focused and hospitable.
- Attention to detail and quality.
- Excellent communication and interpersonal skills.
- Confident, decisive, and proactive.
How to Apply:
All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.
Deadline: 1st July 2024
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