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Job Title:   Senior IT Assistant

Organisation: United Nations High Commissioner for Refugees (UNHCR)

Duty Station: Kampala, Uganda

About US:

The Office of the United Nations High Commissioner for Refugees was established on December 14, 1950 by the United Nations General Assembly. UNHCR’s mandate under the Statute of the Office of the United Nations High Commissioner for Refugees is to lead and co-ordinate action for international protection to refugees; seek permanent solutions for the problems of refugees and safeguard refugee rights and well-being. UNHCR has an additional mandate concerning issues of statelessness, as it is given a designated role under Article 11 of the 1961 Convention on the Reduction of Statelessness.

Job Summary:  The Senior IT Assistant will work under the direct supervision of a Senior Officer and the technical supervision of an IT Officer at Sub/Branch/Multi-Country office level. The incumbent may play a supervisory role in overlooking the day-to-day activities of the Telecom Operators in the offices in the area of coverage. S/he has working relationships with UNHCR staff members in the office and other offices within the country of assignment as well as with staff of UN agencies and other UNHCR partners within the area of responsibility (AOR) to exchange information and to provide assistance.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Key Duties and Responsibilities:

• Assist the office in implementing set standards for applications that meets the needs of the users and supports the overall Information and Communication Technology.
• Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem to prevent faults occurring.
• Carry out missions for new installations and routine maintenance tours of ICT equipment.
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
• Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
• Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
• Add and remove users from the Networks.
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
• Draft mails and memoranda on ICT matters.
• Assist in the drafting of technical documentation on radio equipment operating procedures
• Certify invoices and delivery notes and pass for payment.
• Evaluate needs for upgrading and eventually replacing ICT equipment in the field, to meet with UNHCR standards.
• Select the most efficient and economic means for the transmission of messages, taking into consideration the nature and priority of communications to be transmitted.
• Carry out administrative duties, within the area of competence as assigned.
• To decide on appropriate resolution to incidents.
• Escalating incidents where they cannot be resolved at the office level.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other related duties as required.

Qualifications, Skills and Experience:

• The applicant for the United Nations High Commissioner for Refugees (UNHCR) Senior IT Assistant job must have two years of relevant experience with High School Diploma; or 1 year relevant work experience with Bachelor or equivalent or higher
• Certificates and/or Licenses: Telecommunication Information Technology.
• Relevant experience in the ICT field.
• Language Requirements: Knowledge of English and/or UN working language of the duty station if not English.

Desirable

• Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.

Functional Skills

• IT-Computer Literacy

How to Apply:

All suitably qualified and interested candidates who wish to join the United Nations High Commissioner for Refugees (UNHCR) should apply online at the link below

Click Here

Deadline: 15^th May 2024

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