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Job Title:    Sponsorship Manager

Organisation: World Vision International

Duty Station: Kampala Uganda

About US:

World Vision Uganda is a Christian Relief, Development and Advocacy Non-Government Organization dedicated to working with children, families and communities to overcome poverty and injustice. We currently work in over 41 districts in Uganda. World Vision is committed to the protection of children and we will not employ people whose background is not suitable for working with children. All employment is conditioned upon the successful completion of all applicable background checks, including criminal record checks where possible. “Our Vision for every child, Life in all its fullness.  Our prayer for every Heart, the will to make it so.”

Key Duties and Responsibilities:

Vision and Direction for Sponsorship:

• Communicate a compelling vision for sponsorship as a transformative relationship and provide leadership to promote the integration of sponsorship and programming for ministry impact.
• Lead strategic understanding and ownership of Child Sponsorship within the FO Senior Leadership Team and key national office roles. Enable cross-team strategic engagement for an integrated approach to transformational development in which sponsorship is an integral part.
• Lead engagement with APs in influencing, interpreting and implementing sponsorship strategy, policy and procedure through an integrated approach.
• National Strategy: Develop and lead sponsorship strategy integration and contribution to national strategy and operational plan development.
• Child Sponsorship policy, standards and essentials implementation: Lead the FO Child Sponsorship implementation strategy to achieve the organisational mandate of an enriching experience for children, sponsors and fulfilling donor promise, meeting sponsorship standards. Provide the National Office leadership with the analysis of the extent of integration of sponsorship essentials (Community-Led Care & Protection and Children’s Participation and Voice) within TPs, CESP and work practices.
• Children’s Experience of Sponsorship: Lead the National Office engagement with GC Sponsorship Operations and Engagement to develop initiatives to ensure children’s experience of sponsorship is meaningful, enjoyable and transformative, builds children’s skills and leadership, and children’s views are actively considered through feedback processes.
• Integration and planning: Lead the engagement with FO Operations and other relevant stakeholders to ensure integration and mainstreaming of Sponsorship in Programming strategies within all programmes for the sustained well-being of children (inclusion, participation and protection), families and communities and an enriched supporter/sponsor experience.

Sponsorship Management

• Provide leadership to establish factors critical for effective sponsorship management (quality, performance, capacity building, RC portfolio, sponsor engagement, child monitoring, risks and reporting) at all levels of the organisation are prioritised, measured and monitored.
• Lead engagement with relevant National Office stakeholders for successful implementation of Child Sponsorship services deliverables, targets and plans including coordination with the Regional Office for their input.
• Sponsorship operations implementation: Lead strategic review to identify gaps, issues on sponsorship service operations at FO level, Clusters, Area Programmes. Ensure focused support for the implementation of effective Sponsorship Operations with processes managed efficiently adhering to global and national Sponsorship Standards and quality. Establish support mechanism to ensure sustained strong sponsorship operations at AP level.
• Annual planning and reflection: Develop, lead and manage national related Sponsorship services annual business plan including deliverables, targets by entities providing a total view of the sponsorship services plans and progress. Engage with relevant stakeholders to ensure budgeting considers and would provide sufficient resources for child participation/support and sponsorship operational priorities as well as informed by strong sponsorship analytics. Lead the periodical reflection and assessments on community’s understanding of sponsorship, child participation and voice, community led child protection through approved feedback channels.
• RC portfolio management: Plan, implement and manage RC Portfolio in alignment with national strategy, DME cycles and RC Allocation Guidelines. Establish AP processes to ensure that all selected children and families will benefit within 12 months of selection and are appropriately sensitised. RC Budget maintained for SOs across all APs.
• Sponsorship monitoring and reporting:
• Lead the regular review of performance trends using periodic reports including GNOD, SOI and monthly Exception Reports (SSUI) and tracking sources. (Interpret implications and advise key areas for functional and line management action on specific issues and addressing key performance gaps).
• Provide analysis interpretation of CMS, Child-Wellbeing and child participation data with FO leadership, operations and AP teams for appropriate follow-through, action, and planning.
• Interpret implications, identify emerging risks and issues, reconcile performance status and advise key areas for functional and line management action. Monitor reports and identify potential risks, coordinate risk mitigation efforts and develop support plan. Monitor and report on progress against corrective and management actions.

Organisational Capability

• Succession planning and development: Establish strong talent pool at all key levels with mentoring/coaching and development plans in place as succession planning for ongoing sponsorship operations.
• Sponsorship field capacity building: Lead the implementation methodology and scale up of Sponsorship capacity building trainings, modules and resources within the National Office, clusters and APs establishing strong practices for delivery of quality Sponsorship. Lead engagement with national Office People and Culture team to ensure the Sponsorship capacity building efforts are part of National Office staff capability development plans and foster continuous cross-functional learning and integration.
• National office level: Ensure all sponsorship and other key staff register and complete the foundational courses to understand the heart, ministry and impact of WV Child Sponsorship and identify ways to contribute to the organisational success. Develop partnerships to ensure key partners such as Operations, Programme Quality, DME and key Technical Specialists are equipped to collaborate and deliver quality Sponsorship in Programming.
• Equip National Office, Cluster and AP Staff: Ensure FO management staff, Cluster and AP staff are trained and equipped with tools and skills to engage with children, youth, families, partners, and community volunteers in facilitating quality, effective and efficient sponsorship processes, and deliverables and be active agents of change. The goal is to integrate learning as part of ongoing work and for national offices, clusters and APs to advance a shared vision for child sponsorship excellence while promoting innovation, growth and continuous improvement.
• Capacity gaps: As part of the FO strategy and operational plan, identify capacity gaps at FO, Cluster AP and community levels and propose/establish appropriate capacity building efforts or training modules to address these gaps.
• IT training: Ensure staff and volunteers using Sponsorship Business Systems functionality are trained on Hope Mobile, Horizon Desktop, Rich Media and Digital content. Also to provide orientation (theory and practical) to community volunteers on relevant Horizon features.
• Community level (volunteers & partners): Lead and equip AP staff to deliver outcomes of community volunteers empowered and equipped as community change agents; and together with local partners, ownership of aspects of Child Sponsorship as development asset for community. Ensure participation of volunteers and partners in and provision of AP capacity building efforts on child well-being, sponsorship processes, sponsor engagement features and child engagement.
• Sponsorship Business Processes: Contextualised business processes established to achieve quality outcomes. Equip staff at all levels with sponsorship management responsibilities to ensure sustained quality, analyse, identify and address emerging problems in meeting standards, as well as identify opportunities for ongoing improvement.

Sponsorship in Programming quality:

• Engage National Office Operations, DME, Faith and Development , and technical programs  teams to ensure sponsorship integration into technical programmes (TP) and CESP and annual plans, their implementation and reporting.
• Ensure mainstreaming of Sponsorship in Programming (SIP) practices in area programmes including two essentials of Community-led Care & Protection, and Child Participation and Voice.

RC Participation and MVC inclusion:

• Lead the engagement with operations to ensure all Registered Children are effectively included, participate and benefit from WV age-appropriate interventions. Ensure inclusion of MVC in sponsorship whenever appropriate and that child participation data is updated in SSUI.
• Ensure planning to promote children’s participation and voice and their input into key decision-making processes in DME cycle, annual reflections/planning and their child sponsorship experience.
• Sponsorship messaging: Lead in defining sponsorship education processes and clear messaging of Child Sponsorship within communities that promotes active community ownership and participation in processes to improve children’s well-being.
• Feasibility & Risk Management: Ensure all Area Programmes have conducted feasibility & risk management analysis and are actively mitigating and managing identified risks.
• Child Sponsorship contribution to Community-led Care & Protection: Lead the engagement with operations, cluster and APs teams to ensure Child Sponsorship contribution to local child protection efforts.
• RC selection: FO level child selection criteria is adhered to in child selection processes.
• CMS: Ensure monitoring of all RC is managed effectively as per CMS Standards.
• Ensure regular monitoring and reporting on SSUI Case Management data – progress against corrective and management action.
• Child safeguarding and protection: Ensure compliance to WV Child Protection and Safeguarding policies, standards, requirements and procedures across all management of Child Sponsorship

Child participation and sponsorship integration:

• Lead and promote usage of child participation practices to engage children and families to ensure sponsorship group and individual interactions contribute to child development (improved cognitive development, academic performance, better social-emotional development, and improved health).
• Lead discussions with operations and sectors for engagement opportunities on common themes facilitating processing of sponsor engagement features along with program activities.

Nurture sponsor and child connections through child engagement:

• Support AP processes and volunteer skills to promote active child communication practices to enhance skills of children in telling and capturing stories more effectively about their community’s situation and development and to encourage impact stories to be captured and communicated with sponsors.

Management of sponsor engagement/experience features:

• Regular review of processes at FO, cluster and AP level to ensure sponsor experience features and products (correspondence and Sponsorship 2.0) received from sponsors are recorded, processed with quality and responses sent to sponsors and SOs in accordance with partnership standards, global and FO targets and agreed timelines.
• Ensure effective quality assurance management at all levels and build capacity of Cluster/APs for quality assurance management.
• Ensure local language translations are done with accuracy and completeness.
• Provide and support GC and FO level design, development of communication materials, quality assurance and administration. Provide feedback to SOs on communication reaching children in AP communities.
• Coordinate with APs to facilitate sponsor visits in adherence with partnership standards and child protection protocol ensuring an enriching experience for the sponsor, child and community.
• Lead FO level discussions for engagement with GC to facilitate global fulfilment (print, scan, delivery) of approved sponsor features. Liaise with RO/GC to provide guidance and support to APs in ensuring smooth processing of all sponsor features within agreed deadlines.

Risk Management

• Sponsorship Data, Storage and Security: Ensure all sponsorship data (SSUI records, system resources and sponsor addresses), sponsor communication, and child files are filed, stored and protected in adherence to WV data protection protocols and aligned to child protection policies, standards and procedures.
• Sponsorship in emergencies: In a Sponsorship in emergencies situation, lead the emergency situation reports review process and highlight major risks and support leadership action to manage negative impact on children, sponsorship field ministry and delivery of key priorities within standards. Drive follow-up action in coordination with HEA and relevant stakeholders to ensure sponsorship considerations and reporting are prioritised appropriately to keep RO, GC and SOs well informed and sponsors updated.
• Audit reviews: Lead the Risk Based Internal Audit preparation, monitoring and implementation of National Office and Area Programme Audits including reports, management action on recommendations ensuring identified gaps are timely addressed, providing status updates to National Office leadership and working closely with relevant stakeholders. Partner with Internal Audit Team to ensure common understanding of RBIA process and actions to take to manage risks presented during the audit.

Sponsorship Business Systems:

• Ensure Sponsorship Business Systems (Sponsorship systems, SSUI and Horizon mobiles) are maintained and updated as per WVIT protocols and procedures. Ensure issue escalation protocols are adhered to and functioning in coordination with WVIT and FO IT.
• Lead and support Sponsorship Business Systems capability requirements and processes to maximize impact.
• Lead and support pilots and user acceptance tests ensuring new business rules or requirements are validated. Provide national level feedback on User Acceptance Tests.
• Ensure technical support for transmission of Rich Media (Images and Videos) through WV approved platforms.

Qualifications, Skills and Experience:

• Five years of experience in relief and development work, out of which at least two years in a Management position (at country, cluster/zone programme
• In depth understanding and experience in Child Sponsorship and its contribution to child wellbeing with (minimum 2 years of national sponsorship management experience).
• Strategic level understanding and experience in Development Program Approach and Sponsorship in Programming Demonstrated community and staff facilitation skills
• Experience in DME  and facilitation of training programmes. Experience in local and national level partnering.

Required Education, training, license, registration, and certification

• Master’s degree is preferred, Bachelor degree social science, management, development or other relevant area required.
• Demonstrated community and staff facilitation skills.
• Excellent presentation and communication skills.

Preferred Knowledge

• In-depth knowledge of sponsorship policies, framework, systems and processes. In-depth knowledge of various technical sectors of development particularly DME and Child Protection, also education, primary health care, micro enterprises development, etc. Knowledge of community development and engagement. Experience in local and national level partnering.

Travel and/or Work Environment Requirement: The position requires the ability and willingness to travel domestically and internationally up to 30% of the time.

How to Apply:

All suitably qualified candidates are encouraged to submit your application and complete Curriculum Vitae by applying online through visiting World Vision International’s e-recruitment jobs portal at the web link below.

Click Here

Deadline: 9th May 2024

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