The Ugandan Jobline

Job Title:  Telesales Representative (Several No Experience Customer Care Jobs)

Organisation: ENGIE Energy Access

Duty Station: Kampala, Uganda

Reports to: Call Center Team Lead

About US:

ENGIE Energy Access is one of the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable installments fr $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,700 employees, operations in 9 countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access aims to remain the leading clean energy company, serving millions of customers across Africa by 2025.

Job Summary: Engie Energy Access is looking for dynamic, highly motivated and disciplined Telesales Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team. A Telesales Representative is an individual who works under limited supervision and performs duties associated with customer acquisition and onboarding, while ensuring exceptional customer experience above all.

Key Duties and Responsibilities:

• Pitching Engie products to the target market to ensure growth of customer base
• Market the product and generate sales leads
• Acquire new customers over the phone
• Do top of the class customer onboarding
• Educate customers about the product use and installation
• Educate customers on how to pay
• Interpret the Loan Agreement to the customer and make sure they understand the financial commitment they are taking on
• Responsible for all the sales made to increase revenue generation (repayment)
• Cross/up-selling to existing customers
• Provide a positive experience to the customers on all phone interactions regardless of the outcome
• Ensure top tier customer experience to achieve high customer satisfaction
• Report any (suspected or confirmed) case of fraud or tampering to Engie management
• Escalate unresolved issues or questions to the Call Centre team lead on site.
• Observe standard operating procedures and safety practices
• Product knowledge
• Learn all product details, specifications, prices, and capabilities to be equipped with all product information.
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
• Should be able to demonstrate an in-depth understanding of the customer finance agreement
• Take the initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
• Assist in Sales / Cross Selling
• Through creating good rapport with existing customers, he/she should be able to identify new sales leads and communicate to the sales team
• Cross selling to existing customers
• Any other duties assigned to you by your line manager from time to time

Qualifications, Skills and Experience:

• A bachelor’s degree or Diploma in any relevant field
• Conversant with use of computers
• Very good interpersonal skills
• Should demonstrate both verbal and written communication skills
• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem-solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure
• Willingness and desire to learn new ideas
• Passion for the job – bringing renewable energy to millions of Ugandans
• Uphold ENGIE values, including demonstrating honesty and integrity
• Willing to build and grow MySol Customer Base
• Must be a quick learner
• Language(s): Must speak Luganda and any of the following language(s): Kupsabiny, Lugbara
• Technology: Good computer skills

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

For more of the latest jobs, please visit  https://www.theugandanjobline.com or find us on our facebook page  https://www.facebook.com/UgandanJobline

Related Jobs