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Job Title:   Service Advisor – Automotive

Organisation: Al-Mansour Automotive

Duty Station:  Kampala, Uganda

About US:

The conglomerate was first established in 1975 by the late Mr. Loutfy Mansour to enter the automotive market in Egypt. It didn’t take long for Mansour to reach its record-breaking sales by becoming the exclusive dealer for General Motors (GM) in the same year and soon became a household name by 1980, franchising popular automotive brands; Opel, Chevrolet, Isuzu, and ACDelco.

Fast forward to 2001, Mansour Automotive was given exclusive distribution rights for all General Motors brands and products in Egypt. For an outstanding 4 decades, Mansour Automotive has won the hearts and trust of millions of customers by following their philosophy ‘With Mansour, you are in safe hands.

Job Summary:  The Service Advisor is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and upsell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. The role requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature.

Key Duties and Responsibilities:

• Schedule follow-up actions and enter relevant information into the CRM system after each customer visit to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching
• Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization
• Provide advanced product/service information and respond to complex customer questions about the product/service
• Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required
• Interview the customer, following a complex multi-level sales script, to clarify the customer’s requirements. And/Or assist in conducting interviews with potential customers to collect client requirements, making detailed notes
• Record and process custom/special customer orders, often dealing with ambiguous delivery expectations
• Maintain and lead periodic check-ins with key customers to ensure they’re receiving the most value from the product/service

Qualifications, Skills, and Experience:

• Bachelor Degree in Mechanical Engineering or equivalent is preferable
• Minimum two years of experience.
• Communicates Effectively
• Masters Service Conversations
• Navigates Customer Challenges
• Customer Focus
• Service Into Sales
• Builds Customer Loyalty
• Customer-Focused Approach
• Data Collection and Analysis
• Diagnoses Needs with Questions
• Initiates Compelling Sales Conversations
• Planning and Organizing
• Action Oriented
• Optimizes Work Processes

How to Apply:

All candidates who wish to join Al-Mansour Automotive in this capacity should apply online at the link below.

Click Here

Deadline: 31st August 2024

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