Job Title: Sales Executive
Organisation: Roofings Group
Duty Station: Kampala, Uganda
About US:
Roofings Group is the leading manufacturer of quality steel and plastic building products in East Africa.
Key Duties and Responsibilities:
- Answer customers’ questions about products, prices, availability, and product uses.
- Ensure that customers have been served excellently from the time of getting the order to the time of dispatch.
- Quote prices by use of price list, credit or contract terms, and delivery dates.
- Issue invoices and delivery notes for customers.
- Follow up on customer production orders and ensure timely deliveries.
- Convert all potential prospects from walk in customers to sales.
- Receive, record and forward customer complaints to management for corrective and preventive actions.
- Provide outstanding customer service to improve customer satisfaction and relationship hence maintaining documentation to track customer requests and inquiries.
- Receive sales orders from customers, confirm payment status and log in for production and delivery.
- Keep customers informed on the status of their orders and availability of material thereby liaising with production teams on timelines to achieve the delivery.
- Ensure speedy loading and delivery of customer orders by liaising with materials and dispatch team.
- Follow up with Finance/Accounts for timely updates, funds confirmation and receipting as per requests sent.
- Generate and share constructive ideas that may lead to improvement in the ordering process.
- Follow up with the customers in case they are no longer coming to buy.
- Share the payment details made by clients with accounts department to confirm the receipt of the same.
- Any other responsibilities assigned to the job holder by the supervisor from time to time.
Qualifications, Skills and Experience:
- A Minimum of four (4) years’ experience in the sales and marketing field preferably from a Steel Manufacturing company
- Bachelor’s degree in business administration or any equivalent course from recognized university.
- Training in business related field
- Good interpersonal skill and Computer Knowledge is essential.
- Problem-solving skills and a proactive approach to customer service
- Should be able to speak a minimum of five (5) of the following languages below:
- Runyakitara,
- Runyankole,
- Rukiga,
- Rutooro/Runyoro.
- Rufumbira
- Kinyarwanda
How to Apply:
All prospective employees should send their applications, updated CVs and academic documents in one PDF format to [email protected] addressed to The Senior Human Resources Manager.
Note: Please indicate the position you are applying for in the email subject line. Only successful candidates shall be contacted.
Deadline: 24th May 2024
DISCLAIMER: Roofings Ltd is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences and we do not charge a fee at any stage of its recruitment process.
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