Job Title: Customer Service Executive (No Experience Jobs)
Organisation: Reelanalytics Uganda Limited
Duty Station: Kampala, Uganda
About Organisation:
Reelanalytics Uganda Limited is a data-driven company providing clients with value-added information built on insights, recommendations and actionable truth to grow their brands.
Job Summary: Reelanalytics Uganda Limited seeks an individual with a high level of self-motivation and drive to join our client service team in Kampala, Uganda. The individual will be responsible for serving as a liaison between the business and our customers.
The role primarily involves addressing client queries, managing complaints, up-selling, cross-selling, and ensuring high levels of customer satisfaction.
Key tasks include understanding customer requirements, providing adequate solutions, and sometimes escalating complex issues to the relevant departments.
Qualifications, Skills and Experience:
- A degree in communication, marketing, or related field.
- At least one year of work experience in a client service position
- Good presentation and problem-solving skills
- Ability to stay calm, organized, polite, and efficient under pressure
- Active listening and strong phone contact managing abilities.
- CRM systems and procedures are familiar to you.
- Customer service focus and the capacity to adapt to and respond to a variety of personalities.
- Exceptional communication, problem-solving, and presenting skills
- Ability to multitask and prioritize tasks
How to Apply:
All candidates should send their updated resumes to [email protected]
Deadline: 7th June 2024.
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