Fresher IT Applications Support Officer Careers – BRAC Uganda Bank Ltd

Job Title:  IT Applications Support Officer 

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

Reports to: Senior Manager IT Applications

About US:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Job Summary: The IT Applications Support Officer will be responsible for the day-to-day technical support of the core banking system and other applications ensuring system stability and enhanced performance. This role entails the controlled resolution of operational incidents and problems (deviations from planned or expected core banking operations), the drawing in of specialized expertise wherever appropriate, and the provision of advice and information aimed at minimizing the occurrence and impact of service incidents through process improvement.

Key Duties and Responsibilities:

• Assist in database designs, update, and amend existing database. Monitor database performance, availability, and efficiency. Create complex query definitions that allow data to be extracted. Support users and maintain databases by identifying and solving database requirements.
• Perform data backups and other data recovery and resilience procedures such as database replication and restoration of data.
• Maintain database performance by calculating optimum values for database parameters, implementing new releases, completing maintenance requirements, and promoting process improvements.
• Perform system End of day. End of month and End of year for Core Banking System and related Channels.

• Set up, test, and support new databases and data handling systems like a data warehouse that will support BRAC’s Business intelligence (BI) and analytic system requirements.
• Support backend /frontend troubleshooting of end of day and normal operation of core banking system and other applications/channels. Channels support (Mobile USSD, Agent etc.)
• IT project Support

Qualifications, Skills and Experience:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of two-three years’ experience in ICT Department in a financial institution.
• Knowledge of Orbit-R Core Banking System.
• Experience in Designing. Developing and deploy CBS reports using Crytal report tool.
• Good knowledge of technical infrastructure and its interdependencies.
• Good knowledge of IT infrastructure and its interdependencies. Banking experience or awareness of the bank’s products, services, and business.
• Relational database management skills (Oracle, MSSQL and MySQL).
• Proven experience to handle pressure and work under stress in emergencies.
• Knowledge of Application Programming interfaces (APIs)
• People management skills

How to Apply:

All interested applicants should email their application letters, Curriculum Vitae, copies of relevant academic documents, IN PDF FILE mentioning the job tittle as the subject matter to Apply by Email. All applications should be addressed to the Head of Human Resource and Training BRAC Uganda Bank Limited.

Note: Only shortlisted candidates will be contacted.

Deadline: 19th May 2024

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