Job Title: Restaurant Hostess (Fresher Customer Care Jobs)
Organisation: Kampala Business Lounge
Duty Station: Kampala, Uganda
About US:
The Kampala Business Lounge is Kampala’s premier bar and restaurant. Enjoy delicious food, refreshing drinks, and a sophisticated atmosphere perfect for business lunches or evening gatherings. At Kampala Business Lounge, we understand the demands of the urban professional. Our upscale bar and restaurant provides a sophisticated oasis, ideal for both business lunches and unwinding after a long day.
Job Summary: We are seeking a friendly and professional restaurant Hostess to join our team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a seamless dining experience from arrival to departure.
Key Duties and Responsibilities:
- Greeting Guests: Welcome guests as they arrive at the restaurant with a friendly and courteous demeanour.
- Seating Arrangements: Manage the seating chart efficiently to optimize table turnover while accommodating guest preferences and special requests.
- Reservation Management: Confirm reservations, maintain an accurate record of bookings, and communicate effectively with the kitchen and serving staff to ensure smooth service.
- Guest Assistance: Assist guests with providing menus, answering inquiries about the restaurant, menu items, and special promotions.
- Maintaining Cleanliness: Keep the hostess station and waiting area clean, organized, and well-stocked with necessary supplies.
- Communication: Liaise with the serving staff, kitchen team, and management to relay guest preferences, special requests, and any issues that may arise.
- Upselling: Promote special menu items, beverages, and desserts to enhance the guest experience and increase sales.
- Problem Resolution: Address guest concerns or complaints promptly and professionally, seeking assistance from management when necessary to ensure guest satisfaction.
Qualifications, Skills and Experience:
- Previous experience in a similar role preferred but not required.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Strong attention to detail and accuracy.
- Ability to work evenings, weekends, and holidays as needed.
- Must be able to stand and walk for extended periods.
- A positive attitude and willingness to learn and grow within the hospitality industry.
Salary and Benefits: Salary is competitive and based on experience. Benefits may include employee discounts, meal allowances, and opportunities for advancement within the company.
How to Apply:
All candidates should send their updated CVs via Email to: [email protected]
Deadline: 20th May 2024
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