The Ugandan Jobline

Job Title:   Restaurant Hostess (Fresher Customer Care Jobs)

Organisation: Kampala Business Lounge

Duty Station:  Kampala, Uganda

About US:

The Kampala Business Lounge is Kampala’s premier bar and restaurant. Enjoy delicious food, refreshing drinks, and a sophisticated atmosphere perfect for business lunches or evening gatherings. At Kampala Business Lounge, we understand the demands of the urban professional. Our upscale bar and restaurant provides a sophisticated oasis, ideal for both business lunches and unwinding after a long day.

Job Summary:  We are seeking a friendly and professional restaurant Hostess to join our team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a seamless dining experience from arrival to departure.

Key Duties and Responsibilities:

• Greeting Guests: Welcome guests as they arrive at the restaurant with a friendly and courteous demeanour.
• Seating Arrangements: Manage the seating chart efficiently to optimize table turnover while accommodating guest preferences and special requests.
• Reservation Management: Confirm reservations, maintain an accurate record of bookings, and communicate effectively with the kitchen and serving staff to ensure smooth service.
• Guest Assistance: Assist guests with providing menus, answering inquiries about the restaurant, menu items, and special promotions.
• Maintaining Cleanliness: Keep the hostess station and waiting area clean, organized, and well-stocked with necessary supplies.
• Communication: Liaise with the serving staff, kitchen team, and management to relay guest preferences, special requests, and any issues that may arise.
• Upselling: Promote special menu items, beverages, and desserts to enhance the guest experience and increase sales.
• Problem Resolution: Address guest concerns or complaints promptly and professionally, seeking assistance from management when necessary to ensure guest satisfaction.

Qualifications, Skills and Experience:

• Previous experience in a similar role preferred but not required.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and accuracy.
• Ability to work evenings, weekends, and holidays as needed.
• Must be able to stand and walk for extended periods.
• A positive attitude and willingness to learn and grow within the hospitality industry.

Salary and Benefits: Salary is competitive and based on experience. Benefits may include employee discounts, meal allowances, and opportunities for advancement within the company.

How to Apply:

All candidates should send their updated CVs via Email to:  kampalabusinesslounge@gmail.com

Deadline: 20th May 2024

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