The Ugandan Jobline

Job Title:    Call Center Team Leader – Telesales

Organisation: Premier Credit Limited

Duty Station: Kampala, Uganda

About US:

Premier Credit Limited was established in May 2014 as a credit only microfinance to provide financial solutions to corporates, government and individual entrepreneurs. We continue to leverage on the strong relationships built with our customers to understand their needs and develop products that suit them. Since its launch, Premier Credit has grown to service over 30,000 customers through a country-wide network of more than 22 branches and an end-to-end automated service delivery model.

Key Duties and Responsibilities:

• Lead and motivate a team of telesales agents to achieve and exceed sales targets for civil servant loans.
• Provide coaching, guidance, and performance feedback to team members to optimize their sales techniques and productivity.
• Monitor and evaluate team performance metrics, such as conversion rates, call quality, and adherence to compliance standards.
• Implement strategies to improve sales processes, call handling efficiency, and customer experience.
• Ensure compliance with regulatory requirements and company policies in all sales interactions.
• Utilize call center software and CRM systems effectively to track sales performance, analyze data, and generate reports.
• Collaborate with other departments to resolve customer inquiries, escalations, and operational issues promptly.
• Conduct regular training sessions to enhance team members’ product knowledge, sales skills, and customer service abilities.
• Foster a positive and inclusive work environment that encourages teamwork, creativity, and professional growth.

Qualifications, Skills, and Experience:

• A minimum of one year of proven expertise in sales team leadership within a call center environment, along with experience in civil servant loans, credit, telesales, or related roles is advantageous.
• Proven expertise in sales team leadership, civil servant loans, credit, telesales, or call center roles is advantageous.
• Communication Skills: Excellent verbal communication skills essential for articulating product features and motivating sales teams effectively.
• Customer Focus: Demonstrates a strong orientation towards delivering exceptional customer experiences.
• Target Driven: Exhibits a track record of consistently meeting and surpassing sales targets.
• Team Player: Collaborates effectively within a team to achieve shared objectives.
• Integrity and Analytical Skills: Demonstrates integrity, strong analytical abilities, and proficiency in credit activities. Must possess computer literacy.

How to Apply:

All suitably qualified and interested applicants should submit their applications plus their CVs to: hr@premiercredit.co.ug

Deadline: 23rd May 2024

Note: Only short-listed candidates will be contacted

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