Job Title: Programme Specialist – SME Finance and Business Development…
After Sales Manager Jobs – Aldelia Uganda
Job Title: After Sales Manager
Organisation: Aldelia Uganda
Duty Station: Kampala, Uganda
About US:
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents. Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Job Summary: The After Sales Manager is responsible for managing customer service operations and ensuring customer satisfaction after the sale of products or services. They play a critical role in resolving customer issues, managing warranties, and fostering long-term relationships with customers.
Key Duties and Responsibilities:
- Develop and implement strategies to enhance the after-sales service experience and promote customer loyalty.
- Oversee the resolution of customer inquiries, complaints, and escalations in a timely and satisfactory manner.
- Manage warranty administration processes, including claims processing, product repairs, and replacements.
- Collaborate with internal teams, including sales, operations, and quality assurance, to address customer issues and improve service delivery.
- Monitor customer feedback and satisfaction metrics to identify areas for improvement and implement corrective actions.
- Develop and maintain strong relationships with customers to understand their needs and preferences.
- Provide training and guidance to customer service staff to ensure they deliver exceptional service and meet performance targets.
- Analyze after-sales service data and trends to identify opportunities for process optimization and efficiency.
- Ensure compliance with company policies, procedures, and regulatory requirements related to after-sales service operations.
Key Deliverables
- Customer Satisfaction & Retention
- After Sales Service Management
- Warranty Administration & Claims Processing
- Process Improvement & Quality Assurance
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in Business Administration, Marketing, or a related field.
- Proven experience in customer service or after-sales management roles, preferably in the retail or consumer goods industry.
- Strong customer service and problem-solving skills with a focus on achieving positive outcomes.
- Excellent communication and interpersonal skills to interact effectively with customers and internal stakeholders.
- Proficiency in CRM software and other customer service tools.
- Knowledge of warranty administration processes and best practices..
- Competencies:
- Empathy and patience in dealing with customer inquiries and concerns.
- Attention to detail and accuracy in processing warranty claims and service requests.
- Ability to work independently and collaboratively in a fast-paced environment.
- Results-oriented with a commitment to achieving customer satisfaction goals.
- Continuous improvement mind-set and willingness to adapt to changing customer needs.
How to Apply:
All candidates should apply online at the link below.
Deadline: 10th May 2024
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