The Ugandan Jobline

Job Title:    Call Center Agent (Several No Experience Jobs)

Organisation: Premier Credit Limited

Duty Station: Kampala, Uganda

About US:

Premier Credit Limited was established in May 2014 as a credit only microfinance to provide financial solutions to corporates, government and individual entrepreneurs. We continue to leverage on the strong relationships built with our customers to understand their needs and develop products that suit them. Since its launch, Premier Credit has grown to service over 30,000 customers through a country-wide network of more than 22 branches and an end-to-end automated service delivery model.

Job Summary:  As part of our commitment to excellence, we are actively seeking a motivated and results-oriented professional to join our team as a Call Center Agent – Telesales.

Key Duties and Responsibilities:

• Telesales: Execute outbound calls to potential customers with the aim of promoting our financial products and services.
• Customer Engagement: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience during each interaction.
• Sales Targets: Achieve and exceed set sales targets by effectively communicating the benefits of our financial products and services to potential customers.
• Product Knowledge: Stay informed about Premier Credit Limited’s products and services to accurately and confidently address customer queries and provide relevant information.
• Compliance: Adhere to regulatory guidelines and company policies to ensure ethical and legal telesales practices.
• Data Management: Maintain accurate and up-to-date records of customer interactions, ensuring that all relevant information is captured for future reference.
• Team Collaboration: Work collaboratively with the team leader and other team members to achieve overall team objectives and contribute to a positive team environment.

Qualifications, Skills and Experience:

• The applicant must hold a Diploma/Bachelor’s degree in a relevant field is preferred, but not mandatory.
• Proven experience in telesales or call center roles is an advantage
• Communication Skills: Excellent verbal communication skills with the ability to articulate product features and benefits persuasively.
• Customer Focus: Strong customer service orientation with a focus on delivering a positive customer experience.
• Target Driven: Demonstrated ability to meet and exceed sales targets
• Team Player: Ability to work collaboratively within a team to achieve common goals.
• Languages: English, Acholi, Runyankore, Rukonzo, Rukiga, Gishu, Lugbara, Langi, Japadhola, Lusoga, Samia

Location: Should live around Mawanda road, Ntinda, Mulago, Makerere, Kireka, Bukoto, Mengo, Kisaasi, Komamboga, Mpererwe, Bugolobi, Luzira.

How to Apply:

If your career aspirations match this exciting opportunity, please write to us in confidence. Your application letter and detailed CV with address of three referees should be emailed to jobs@premiercredit.co.ug

Note: Only short-listed candidates will be contacted

Deadline: 5^th May 2024

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