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Job Title:  Order Fulfillment Specialist & Shipping Coordinator (No Experience High School Jobs)

Organisation: SMIO-SMC Limited

Duty Station:  Kampala, Uganda

About US:

Since our inception in 2019, SMIO-SMC Limited has risen to become a trailblazer, setting the gold standard in global commerce. Our unwavering commitment to excellence has propelled us to the forefront of the industry. SMIOMALL, our multivendor platform, has been instrumental in our success, providing same-day deliveries in Uganda and instantaneous service in Kampala.

Key Duties and Responsibilities:

Order Processing and Fulfillment:

• Receive and process customer orders accurately and efficiently.
• Verify order details, including product selection, quantities, and shipping addresses.
• Ensure timely fulfillment of orders to meet customer expectations.

Supplier and Logistics Coordination:

• Coordinate with suppliers and logistics partners to arrange product pickups and deliveries.
• Communicate order specifications and shipping requirements to ensure smooth transportation of goods.
• Resolve any issues or delays in the shipping process to minimize disruptions.

Packaging and Shipping Preparation:

• Prepare orders for shipping by selecting appropriate packaging materials and methods.
• Pack items securely to prevent damage during transit, adhering to packaging standards and guidelines.
• Label packages accurately with shipping labels and documentation.

Shipping Record Management:

• Maintain detailed records of shipped orders, including tracking information and delivery confirmations.
• Monitor order status and track shipments to ensure on-time delivery.
• Provide customers with updates on the status of their orders as needed.

Returns and Exchanges Handling:

• Process returns and exchanges according to company policies and procedures.
• Inspect returned items for damage and determine appropriate actions for restocking or replacement.
• Coordinate reverse logistics for returned products, including arranging pickups and processing refunds or exchanges.

Shipping Cost Optimization:

• Monitor shipping costs and identify opportunities to optimize shipping methods for cost-effectiveness.
• Negotiate rates with shipping carriers and explore alternative shipping options to minimize expenses.
• Implement strategies to reduce shipping-related expenses while maintaining service levels.

Qualifications, Skills and Experience:

• The applicant must hold a High school diploma or equivalent; additional education or certification in logistics or supply chain management is a plus.
• Previous experience in order fulfillment, logistics coordination, or a related field preferred.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent attention to detail and accuracy in order processing and documentation.
• Ability to work efficiently under pressure and meet deadlines in a fast-paced environment.
• Proficiency in using shipping software and logistics management systems to track shipments and manage inventory.
• Effective communication skills to liaise with suppliers, logistics partners, and internal teams.

How to Apply:

All suitably qualified and interested candidates should apply online at the link below.

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