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Job Title:  Office Assistant & Customer Service Representative (No Experience High School Diploma Job Opportunities)

Organisation: SMIO-SMC Limited

Duty Station:  Kampala, Uganda

About US:

Since our inception in 2019, SMIO-SMC Limited has risen to become a trailblazer, setting the gold standard in global commerce. Our unwavering commitment to excellence has propelled us to the forefront of the industry. SMIOMALL, our multivendor platform, has been instrumental in our success, providing same-day deliveries in Uganda and instantaneous service in Kampala.

 




Key Duties and Responsibilities:

• Welcoming Visitors: Greet visitors courteously, ascertain their needs, and provide assistance as required to ensure a positive experience.
• Handling Communications: Manage incoming calls, emails, and other inquiries promptly and professionally, directing them to the appropriate department or individual for resolution.
• Customer Support: Provide product information, answer inquiries, and address customer concerns with efficiency and empathy, striving for swift resolution and customer satisfaction.
• Office Maintenance: Maintain the cleanliness and organization of the office environment, including reception area, meeting rooms, and common spaces, to uphold a professional image.
• Appointment Coordination: Assist in scheduling meetings and appointments, coordinating logistics, and ensuring timely communication to all parties involved.
• Administrative Support: Support administrative tasks such as data entry, filing, and documentation to ensure accurate record-keeping and efficient office operations.

Qualifications, Skills and Experience:

• Education: High school diploma or equivalent qualification is required.
• Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with diverse individuals and handle inquiries professionally.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications for administrative tasks.
• Organization and Time Management: Strong multitasking abilities, with the capacity to prioritize tasks effectively and manage time efficiently in a fast-paced environment.
• Customer Service Experience: While customer service experience is preferred, candidates demonstrating exceptional interpersonal skills and a genuine commitment to customer satisfaction will also be considered.
• Warning: Any breach of company guidelines resulting in financial loss will be subject to legal action, including prosecution and potential imprisonment. Employees are expected to adhere to the highest standards of integrity and professionalism in their roles as Office Assistants and Customer Service Representatives.

How to Apply:

All suitably qualified and interested candidates should apply online at the link below.

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