Job Title: Network Operations Centre (NOC) and Service Desk Engineer
Organisation: Raxio Uganda
Duty Station: Kampala, Uganda
About US:
Raxio Uganda is Uganda’s first enterprise-grade, Tier III certified carrier-neutral data centre. At the heart of Namanve Industrial Park, Raxio Uganda is ideally located along key fibre routes and delivers best-in-class colocation, cross connect, fibre and IT infrastructure services.
Key Duties and Responsibilities: The Network Operations Centre (NOC) and Service Desk Engineer will be responsible for monitoring the critical data centre infrastructure and the entire data centre network from a central location through performing the following job responsibilities.
- Designing, implementing, and managing data centre IT Automation and monitoring solutions in the technical infrastructure.
- Integrating balanced supply of infrastructure resources to meet business demands.
- Integrating critical infrastructure usage and metrics over time.
- Integrating future application pipelines to predict the consumption of data centre resources.
- Designing future trends based on past use and reporting on key capacity metrics.
- Minimizing the risks associated with outages or service disruption.
- Bridging the gap between IT and facilities monitoring
- Managing SLAs by monitoring and reporting performance/uptime of technical environment based on SLAs, vendor performance, reporting on incidents, etc.
- Following up ICT Power Utilization of Equipment.
- Performing trend analysis for various operational parameters.
- Defining and following up data center operational metrics.
- Performing regular operational metrics reviews and reports.
- Monitoring floor, rack and cage power and space capacity.
- Managing and maintaining all Raxio Data Centre monitoring systems, including, but not limited to the data centre’s specialized Building Management System (BMS)
- Handling and escalating faults as per Raxio’s Standard Operating Procedures (SOPs) and escalation matrix.
- Monitoring automated systems, generating, and responding to trouble tickets.
- Operating as the first point of contact for any system-generated issues, as well as those logged by internal and external customers.
- Collaborating with other functions, such as the data centre facilities, and data hall engineers to ensure timely resolution of escalated faults.
- Ensuring that Raxio Data Centre’s equipment maintenance schedule is adhered to.
- Maintaining of all technical documentation of SOPs.
- Participating in a 24×7 call-out rotating schedule.
- Keeping abreast with all services being offered by Raxio by attending all training organized by the company.
- Owning all incident and change management processes.
Qualifications, Skills and Experience:
- Minimum of a bachelor’s degree in Computer / Software engineering, Electrical Engineering, or related fields.
- Minimum of three (3) years of proven work experience in a similar, technology or telecoms, customer-facing organization.
- Experience and skills in network operation support monitoring and service desk support.
- Working experience in telecom and network environments and different monitoring tools is an advantage.
How to Apply:
All candidates should apply online at the link below.
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