The Ugandan Jobline

Job Title:  Manager IT Infrastructure  

Organisation: Housing Finance Bank

Duty Station:  Kampala, Uganda

Reports to: Head of Information Technology

About US:

Housing Finance Bank, is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.

Job Summary:  The Manager IT Infrastructure will be accountable for planning, coordinating and direct management of the Bank’s IT Hardware Infrastructure so as to support the Bank’s operational and customer service strategic objectives. The role oversees efficient allocation computer/server hardware and software resources, provides oversight to ensure reliability and sustainability of technology hardware infrastructure and services.

Key Duties and Responsibilities:

• Determine and recommends server and computer hardware and software upgrades/updates /patches for servers, desktops, laptops etc. and ensure timely replacement and disposal of depreciated IT assets.
• Implement hypervisor infrastructure especially KVM and VMware; plan, build and install computer and server infrastructure, which encompasses hardware, software and virtual machine environment covering both VMware and KVM.
• Perform system software and hardware upgrades, maintenance and apply patches.
• Allocate, monitor and document resource utilization for virtualised environments.
• Manage disaster recovery for servers through backups, restoration and replication.
• Implement strategies for infrastructure management.
• Implement specific strategies to achieve 99.99% of Technology
• Infrastructure systems, especially the data centre systems.
• Develop SOPs/DOIs for the entire hardware and software management.
• Manage the IT inventory for the Bank.
• Develop and continuously update an IT service catalogue.
• Continuously review IT solutions, workarounds, temporary fixes from vendors and ensure there is sufficient documentation of all solutions in the ITSM portal by all technicians.
• Responsible for designing and implementing disaster recovery plan for IT systems.
• Develop annual infrastructure budgets for the bank in liaison with HOD.
• Supervise the administration of hyperconverged infrastructure.
• Manage infrastructure SLAs with third-party providers.
• Receive and log all requests for IT changes, liaise with HOD to ensure sign off for change building, testing and implementation, in accordance with IT change management policy.
• Plan and coordinate End User Technology training, to share broad knowledge on use of hardware and software and ICT policies.
• Plan, coordinate and participate in refresher trainings for specific platforms/services CRM next, DMS and ATMs
• Manage the competence and performance of IT infrastructure staff, through performance appraisals and ensuring the meet productivity targets.

Qualifications, Skills and Experience:

• Bachelor’s Degree in ICT and Computer related studies e.g. Computer Science, Computer Engineering, IT, or other related studies e.g. Bachelor of Statistics, Data Science, Mathematics, Electrical, Data Communication and Networks
• Certification in VMware/Microsoft/Cisco technologies are a requirement.
• Certification in IT governance is an added advantage.
• CISA certification is highly desirable or added advantage.
• Training or Certification in COBIT 19 is an added advantage.
• Minimum of 6 years of IT experience in large Microsoft , Linux, KVM, VMware, juniper and Cisco based enterprise environments especially in banking, telecom or IT company that does deployment of the mentioned systems and technologies.
• Experience in design and implementation of large enterprise
• Data Centre, or collocation of Data center services.
• Expert knowledge of KVM, Mware and Windows server administration
• Expert knowledge in office 365 system administration.
• Expert knowledge in converged and hyper converged infrastructure
• Strong knowledge of managing Cisco/juniper network devices and wireless technologies, UNIX and storage systems, VOIP PBS system
• Expertise in administration of SAN switches.
• Expertise in Data center Administration.
• Understanding of the OSI networking model and networking topologies, VOIP technologies
• Demonstrated knowledge of key protocols and services such as TCP/IP, UDP, DNS, DHCP, SMTP, SNMP and Active directory.
• In-depth understanding of Information Technology Infrastructure Library (ITIL)
• Good knowledge of PC and Server operating systems, corporate protection systems, programming with UNIX, SQL, knowledge of web design.

Business Behaviours

• Excellent customer service and people skills
• Consistently approaches work with energy and positive, constructive attitude.
• Superior organization and communication skills, both verbal and written
• Strong monitoring skills, management and leadership skills
• Positive and constructive attitude towards work
• Proven initiative, good judgement, confidence, assertive team working skills and ability to meet deadlines without close supervision.
• Total commitment to quality and attention to detail.

How to Apply:

All suitably qualified and interested candidates should submit their applications with a recent CV, copies of all academic transcripts, certificates and testimonials, daytime telephone contact, postal and email address and three competent referees to:

Chief Human Resources Officer,

Housing Finance Bank,

Investment House

Plot 4 Wampewo Avenue, Kololo

Please take note that all applications should be sent by email to Recruitment@housingfinance.co.ug

DO NOT HAND DELIVER YOUR APPLICATION.

Please note that ONLY shortlisted candidates will be contacted and any form of canvassing will lead to automatic disqualification.

Guidelines for submitting Documents

Ensure that all your documents are scanned and submitted in 1 single batch using the following order:

• Application letter
• Curriculum Vitae (CV)
• Academic Documents and Certificates
• The maximum document size is 10 MB
• Please indicate the name of the position you are applying for in the subject.

Deadline: 23rd April 2024 by 5:00pm

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