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Job Title:   Knowledge Management Technical Manager    

Organisation: CARE International in Uganda (CARE)

Duty Station: Kampala, Uganda

About US:

CARE is a global leader within a worldwide movement dedicated to ending poverty. We are known everywhere for our unshakeable commitment to defending the dignity of people. CARE works around the globe to save lives, defeat poverty, and achieve social justice. We seek a world of hope, tolerance, and social justice, where poverty has been overcome and all people live with dignity and security. We put women and girls at the center of our work because we know that we cannot overcome poverty until all people have equal rights and opportunities.

Job Summary:   CARE Uganda is hiring a KMTM to have someone accountable for all processes and KM tools and to ensure they align with CARE Uganda’s Business Plan direction. The KMTM oversees knowledge-related activities, including the management, capturing, sharing and accessibility of knowledge assets. The KMTM will help identify CARE Uganda dimensions of organizational knowledge creation and support management in making effective strategic decisions about knowledge acquisition, refinement, storage, transfer, sharing, and utilization. The KMTM is expected to work across multiple functional lines to optimize and utilize CARE’s knowledge assets; they shall be comfortable working in a very ‘matrixed’ environment. Program seniors, including PD, PQLM, PMs, the Director of Business Services, and the Head of HR, all have a stake in this role, as the same is true for the KMTM.

Key Duties and Responsibilities: The KMTM shall ensure the existence of a KM strategy that fits CARE Uganda’s strategic direction and choices at any time. The KMTM shall ensure that managers, employees, partners, and other stakeholders are always informed of their next step through a set of clear objectives. In summary, the KMTM ensures that the KM strategy always aligns with CARE Uganda’s Business Plan choices.

Uptake of knowledge by staff and partners and its application

• The continuum of KM at CARE Uganda starts at the tacit—to the explicit—and then proceeds to the knowledge getting applied in the field. The KMTM shall put in place systems to execute and monitor that the right ‘knowledge’ is going to the right people and that there is evidence of the application of such knowledge in CARE Uganda’s field/business activities.

Capturing new knowledge effectively

• In line with CARE Uganda’s Integrated Business Services Model (IBSM), specifically the ‘Thought Leadership’ and ‘Innovation’ strands, the KM Manager shall ensure that CARE Uganda streamlines processes to capture new knowledge. [***The latter task is informed by the organisation tradition that the collective “know-hows” of a workplace are often hidden in its employee’s tacit knowledge and that this needs intentional unlocking and capturing***] So, the KMTM shall show evidence annually of the conversion of ‘tacit’ to ‘explicit’ knowledge continuum and products. The latter shall be affirmed with proof of ‘knew’ and adaptations to ‘known’ knowledge domains (products) – i.e. CARE Uganda’s new program and Program-support technical models, logically and accurately documented as well as socialised.

Control the flow of information and accessibility.

• The KMTM shall familiarize himself or herself with the infrastructure of KM tools. They will ensure that staff and other stakeholders are continuously onboarded on the KM bases. There shall be a display at offices (pictorial/schema) of the KM bases at CARE and what Knowledge is on offer.
• To ensure there is a well-led knowledge-sharing culture and environment.
• It’s a given that as we start defining and executing a new KM strategy at CARE Uganda, there shall be transition challenges as these are new tools and systems. [***While we don’t believe there is zero KM at CARE Uganda, it’s also a fact that KM is under layers of the strong and dominant MEAL system and culture*****] KM shall now be ringfenced, and the KMTM shall act as the catalyst to spur a culture of knowledge sharing and reminding and, at times, pushing teams to recognise the criticality of a healthy KM information flow. The KM manager shall think about innovations to incentivize seamless knowledge-sharing and uptake.

Providing support

• The KMTM shall enable CARE Uganda to foster a learning and collaborative environment and capture new knowledge most effectively. The KM manager shall provide KM training and coaching to staff at all levels. This kind of support shall target both existing employees and newly joined employees.

Monitoring and measuring knowledge management activities.

• The KMTM is accountable for the efficiency of the KM strategy and its actions. The KMTM shall leverage analytics to assess the strategy’s impact, engagement, functionality, and effectiveness. Specifically – the KMTM shall also keep a log/dashboard of how often units and individuals and at what levels interact with KM bases/portals/systems, etc.

Qualifications, Skills and Experience:

The applicant should have relevant qualifications

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 23rd April  2024

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