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Fresher Claims Analyst Job Opportunities – UAP Old Mutual Insurance
Job Title: Claims Analyst (Fresher Jobs)
Organisation: UAP Old Mutual Insurance
Duty Station: Kampala, Uganda
About US:
The UAP Old Mutual Group is an integrated Financial Service business comprising Faulu Microfinance Bank, UAP and Old Mutual. The Group, which is operational in East Africa services to more than 1.2 million customers across Kenya, Uganda, Tanzania, Rwanda and South Sudan. The UAP Old Mutual Group now comprises of three key players as a result of the acquisition of a controlling stake in Faulu in 2014 and UAP in 2015 by Old Mutual. The acquisitions resulted in Old Mutual Kenya UAP Holdings and Faulu Microfinance Bank, forming one of the largest financial services groups with a growing footprint in East and Central Africa. UAP and Old Mutual have been major players in the financial services market in East Africa for decades. The two entities have vast experience in Insurance, Investment, Asset Management and Banking, and are passionate about helping our customers achieve their financial goals.
Job Summary: The Claims Analyst is accountable for effective and efficient claims negotiations and finalization of claims and for training and mentoring junior negotiators. Requires a high level of multi skilling and technical claims knowledge.
Key Duties and Responsibilities:
- Analyse claims and prepare appropriate response in line with policies, procedures and standards.
- Follow standard procedure to assess and finalise claims in line with M&F standards – Update log , Update broker, Finalise on BPM and financial system
- Keep broker informed at all times in terms of progress of claim
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer satisfaction and provide reporting and analysis.
- Continuously strive to enhance and improve the claims processes.
- Identify and report on claims process issues.
Qualifications, Skills and Experience:
- The applicant must hold an Honours Degree (Hons) (Required)
- Skills: Accountability, Business, Claims Negotiations, Customer Queries, Customer Satisfaction, Customer Service, Employee Relationships, Excellent organizational, planning and prioritizing skills, Financial Systems, Mentorship, Reporting and Analysis
How to Apply:
All candidates should apply online at the link below.
Deadline: 17th April 2024
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