Job Title: Client Services Specialist, Music Distribution
Organisation: Omziki Distribution
Duty Station: Kampala, Uganda
About US:
Omziki Distribution is a global platform for independent musicians to build audiences and careers — with technology and services across distribution, publishing administration and a range of promotional services. We are a digital music distribution service for artists, bands, producers, and independent labels, who want to sell their music on Spotify, iTunes, Amazon, Google, Boomplay, Facebook & Co. and +150 others.
Job Summary: The Client Services Specialist will be the primary point of contact on the Distribution team for our clients, assisting them with inquiries and providing exceptional support.
Key Duties and Responsibilities:
- Provide excellent customer service to our clients via email, and live chat.
- Assist customers with platform questions, troubleshooting and general distribution inquires.
- Answer product-related questions and provide information about our music catalog, releases, and promotions.
- Handle customer complaints and escalate complex issues to management.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Stay informed about industry trends, new music releases, and upcoming events to provide informed recommendations to customers.
- Contribute to the continuous improvement of our customer service processes and procedures.
Qualifications, Skills and Experience:
- The applicant must hold a High School Diploma or Bachelor’s Degree in Business Administration or a related field
- Three years of experience in customer service or a related field, preferably in the music industry.
- Strong understanding of DSPs (Spotify, SoundCloud, iTunes/Apple Music, Pandora, Tik Tok, YouTube, etc.)
- Excellent communication and interpersonal skills, with a positive attitude and a customer-centric approach.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills, including experience with CRM software and Microsoft Office.
- Strong problem-solving and time management skills.
- Ability to work effectively both independently and as part of a team.
PAY SCALE: $150.00 – $500.00
How to Apply:
All candidates should apply online at the link below.
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