Job Title: Head of Collections (Call Center Jobs)
Organisation: Fido Uganda
Duty Station: Kampala, Uganda
About US:
Fido Uganda is an African-based Fintech Company. Fido empowers individuals and entrepreneurs to take advantage of opportunities in Africa. We have been operating in Ghana since 2015, disbursing about 3 million credit facilities. Built on advanced technology that enables fast, easy access to financial services, our independent financial platform and unique machine-learning risk models make instant credit decisions – even for customers with no financial track record.
Job Summary: Are you sharp, motivated, and purpose-driven? We are looking for you. Join us in our mission to make financial services accessible in Africa.
Key Duties and Responsibilities:
- Manage a team of call agents
- Develop and implement collection strategies
- Monitor and ensure KPIs are being met
- Continuously improve the collection process for greater efficiency
- Ensure that all elements of the collection process are compliant with the regulatory requirements of Uganda’s laws
- Run the legal process with customers when they are taken to court
- Manage communications with the lawyers, courts, bailiffs and customers
- Be present at court when the customer is summoned to court
- Continuously review and improve all communications across IVR, SMS, Email and call scripts
- Weekly reporting on the collections process and performance to the Head of Operations/Director of Collections
- Bi-weekly reporting on collections performance to group management
Qualifications, Skills and Experience:
- The applicant should have relevant qualifications
- Experience managing a call center
- Familiarity with collections
- Basic level of data analytics
- Good understanding of the Ugandan market
- Worked in financial services
- Industry knowledge of credit in the consumer, MSME, and small business market
- Ability to manage a big team of call agents
- Comfortable with CRMs/Dashboards
- Worked across different regions in Uganda (Nice to have)
- Worked with group management (Nice to have)
How to Apply:
All candidates who wish to join Fido in this capacity should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline