Job Title: Business Systems Administrator
Organisation: SeaOwl Energy Services
Duty Station: Kampala, Uganda
Reports to: Finance Controller
About US:
SeaOwl manages the complete recruitment cycle from sourcing, recruitment, mobilization and personnel planning for energy customers. It is specialized in highly-skilled profiles and the underlying activity of designees / staff mainly covers drilling and off-shore oil rig management. It also provides scalable, integrated operations & maintenance resources and services covering the lifecycle of energy assets, as well as tele-operated surveillance and maintenance services.
Key Duties and Responsibilities:
Business Support
- Provide Tier 0 and Tier 2 support (Workday and FIS)
- Manage Knowledge Database, User Documentation, FAQ’s (Workday and FIS)
- Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, Snow for FIS)
- Provide pre-script standard incident resolution (Workday and FIS)
- Deployment – Upgrade (Workday)
- Assist the future deployment of Workday modules.
- Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
- Open business cases in Workday Community for identified issues.
- Follow all small and large system evolutions requested by users and developed by AMS.
- Follow all SaaS application upgrades and measure their impact for the users.
- Contribute to a more efficient and comprehensive usage of the business systems.
- Systems (Workday and FIS)
- Guarantee and follow systems quality, performance and availability.
- Follow data integrity
- Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow up of the requests impacting tools for the activity of the business client.
- Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.)
- Others (Workday and FIS)
- Guarantees with the solutions and service providers the maintenance of overall applications operations’ quality and performance.
- Coordinate the EACOP “Key-users” network with the business entities.
- Be the main point of contact for Workday, FIS, and AMS.
- Follow the budget related to Workday, FIS, and AMS.
- Ensures compliancy of every data set with operations, projects and business processes standards.
H3SE ROLES AND RESPONSIBILITIES
- The service holder shall always demonstrate a continuous commitment to EACOP Ltd H3SE Standards.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Information Technology
- 8 to 10 years’ experience in technical specialty (ERP and HCM applications support, security, data management)
- Proficiency in the usage of business systems/ERPs: Finance, HR, Contract & Procurement, Cloud based solutions, Treasury and Services.
- Finance background and experience is a plus.
- Skills:
- Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
- General team spirit: Creative, strength of proposal for performance improvement.
NB: Female candidates are, especially, encouraged to apply. SeaOwl Energy Services Uganda DOES NOT charge any application, interview, or processing fees at any stage of the recruitment process
How to Apply:
All candidates should apply online at the link below.
Deadline: 7th May 2024
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