Touch Point Supervisor (Customer Service Jobs) – Exquisite Solution Limited

  Customer Service Jobs

Job Title:  Touch Point Supervisor (Customer Service Jobs)

Organisation: Exquisite Solution Limited

Duty Station:  Kampala, Uganda

 

About US:

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client

 

Job Summary:   We are searching for a touch point supervisor to monitor and ensure agreed and transactional times are met within the assigned cluster.

 

Key Duties and Responsibilities:

  • Drive Service standards within the assigned cluster in line with the Customer Experience Expectations.
  • Support and Driver all business initiatives within the assigned cluster.
  • Ensure general stock availability and control within the assigned cluster
  • Significantly in improve Customer Experience in all assigned touch points.
  • Conduct periodic spot checks within assigned cluster on availability of tools of trade, staff, stock.
  • Coach and develop teams within the touch point.
  • Supervise general duties in the assigned cluster
  • Monitor and ensure agreed and transactional times are met within the assigned cluster
  • Assist cluster outlets in closing operational issues
  • Assist the Service Center Operations manager in implementing the compliance guidelines in the cluster
  • Prepare weekly, monthly and quarterly reports
  • Manage Manpower resources at the cluster with Service Center Operations Manager.




Qualifications, Skills and Experience:

  • At least 3 years in a service environment
  • At least 2 years in branch management
  • Good knowledge of sales and retail industry, best practices and service Principles
  • Degree in Business related course, Social science or related field.

 

Competencies;

  • Excellent communication skills
  • Good problem-solving skills
  • Pays attention to detail
  • Good interpersonal skills
  • Capability and willingness to take responsibility

 

How to Apply:

All candidates should apply online at the link below.

 

Click Here

 

Deadline: 31st March 2024

 

For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

Date Posted 2024-03-01
Valid Through 2024-03-31
Employment Type FULL_TIME
Hiring Organization Exquisite Solution Limited
Job Location Kampala, Kampala, Kampala , 0256, Uganda

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