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Job Title:  Customer Experience Executive (Several No Experience Jobs)

Organisation: Exquisite Solution Limited

Duty Station:  Kampala, Uganda

About US:

Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client

Job Summary:   Exquisite Solution Limited is searching for a customer experience executive to oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle. Therefore, the bottom line, playing one of the most vital roles in the Company.

Key Duties and Responsibilities:

• Receive, process and follow up customer orders and where required send waivers to the respective persons.
• Receive customer inquiries on availability of products and raise quotations as and when they are required.
• Receive and attend to all customers in Customer Experience Center and answer all incoming calls in a manner that portrays a good company image.
• Ensure timely invoicing for the products invoiced at Customer Experience and proper reconciliation of invoices with customer purchase orders.
• Liaise with supplies, depots & finance on stock reconciliation and month end closure processes.
• Provide e-lube support in liaison with Business Applications ensuring that all e-lube related issues are solved on time.
• Keep a proper filing system of all documents handled by Customer Experience Center and make requisition for stationery needed for the center’s daily operations such as toner, paper and others.
• Ensure all customer service activities support and strengthen the strategic objectives of the overall company.
• Run SAP report ZC71 to analyze and generate comprehensive reports on customer invoice delays.
• Run the report VA05 in SAP for all products to ascertain unapproved orders at the end of the day.
• Run the VFX3 and VL06O SAP reports to ascertain and account for open invoices and deliveries respectively.
• Run the ZVKM1 report to ascertain and ensure that all orders have cleared and ready for dispatch. In the event that orders are not cleared, send a report to the respective departments as a reminder.
• Share at least one REX a month from the various complaints and courtesy calls made and received through our feedback channels
• Observe and Maintain Total’s HSEQ policy;-
• Record at least 2 (two) near misses a month and 2 (two) stop card deployments every year.

Qualifications, Skills and Experience:

• The applicant must hold a degree in Commerce, Business administration, Marketing or any other business-related course training in Customer Service.
• Good public relations, excellent people management skills, a good listener and willing to help people.
• Self-driven and possess the ability to work under minimum supervision.
• Should be willing to work beyond/outside normal working hours.
• Hands on experience in using computer/accounting packages SAP.

How to Apply:

All candidates are strongly encouraged to send their updated CVs with your CV to the email address: talent@exquisitesolution.com stating the Job Title as the subject.

Deadline: 30th April 2024

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