Job Title: Grievance Coordinator (Maternity Cover)
Organisation: Aldelia Uganda
Duty Station: Kampala, Uganda
About US:
Aldelia is a global leading human resources company founded in 2005 and specialised in recruitment, outsourcing and payroll management services to blue-chip multinationals and fast-growing SMEs. The group operates in more than 30 countries across all industries and disciplines on four continents.
Our mission is to create a better future for people by delivering compliant, world-class and innovative HR solutions to the companies and communities we serve.
Key Duties and Responsibilities:
- Lead communication of the grievance handling / management system to build knowledge, competence, and confidence in the system; and enable effective use of the system by the Company, its contractors and other stakeholders.
- Develop information materials about the grievance handling system.
- Work with staff tasked with community engagement to understand community issues before, during, and after community engagement events.
- Ensure community concerns are assessed and regular feedback provided to the Stakeholder Engagement CLO teams for conveyance to communities.
- Lead and manage operationalisation of the Community Grievance Mechanism ensuring that community grievances are registerd, assessed and assigned, investigated, resolved and closed in a fair and transparent manner that promotes trust and confidence in the Grievance Management process.. This will involve convening appropriate stakeholders including Company resources to support grievance resolution.
- Assign complaints that cannot be resolved by the Grievance Coordinator to a complaint owner within the operation.
- Follow up with complaint owners to ensure grievance resolution is advancing in a timely manner and using a fair process.
- Update grievance information in the database regularly.
- Review grievances regularly and close them out when appropriate.
- Monitor any resolutions to grievances to ensure they are implemented.
- Coordinate management of grievances by contractors in line with TEPU commitments, and ensure timely escalation where resolution in the appropriate time in not possible.
- Manage and improve the performance of Community Grievance Mechanism.
- Provide quality assurance on all records and documents related to grievances while ensuring that these are archived in the Company database
- Utilize data and information from the grievance mechanism to develop lessons learned that are communicated to operations staff and communities as appropriate..
Qualifications, Skills and Experience:
- The applicant must hold a Degree in law and a Diploma in Legal Practice
- Five years of experience in legal practice, or grievance resolution, or mediation, or arbitration. an
- Ability to maintain good relations with a wide range of local stakeholders, NGOs, donors, local authorities, local communities.
- Knowledge and experience in labour law is a plus.
- Ability to work in a team, take initiative, highly organised and ability to meet deadlines.
- Excellent Computer skills
- Strong communication skills, strong report writing and analytical skills
- Good negotiation and conflict management skills
- Excellent Computer skills (Word, Excel, ppt)/ Good report writing and analytical skills
How to Apply:
All candidates should apply online at the link below.
Deadline: 13th March 2024
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